Quality Manager

The Quality Manager plays a critical leadership role in overseeing the quality function within the organization. This position is responsible for managing a quality lead and a team of quality auditors to ensure that products and processes consistently meet internal standards and customer expectations. The Quality Manager will collaborate closely with operations teams to drive continuous improvement, solve quality-related problems, and make informed decisions regarding product acceptance.

Key Responsibilities

• Lead, mentor, and develop the quality team, including a quality lead and multiple quality auditors.
• Analyze quality data and trends to identify systemic issues and opportunities for improvement.
• Work with operations teams to address and resolve quality-related problems, ensuring alignment between quality and production goals.
• Make decisions on product acceptance, including final disposition of products based on established criteria and standards.
• Develop, implement, and maintain quality management systems, policies, and procedures.
• Conduct root cause analysis and implement corrective and preventive actions (CAPA) as necessary.
• Monitor and report on key quality metrics, presenting findings and recommendations to senior management.
• Create and maintain cost of quality reporting, metrics, and action plans
• Ensure compliance with internal standards, customer requirements, and regulatory guidelines.
• Facilitate audits (internal, external, and customer) and support audit readiness activities.
• Promote a culture of quality and continuous improvement throughout the organization.
• Stay current with industry best practices, quality tools, and relevant regulations.

Qualifications

• Bachelor’s degree in Quality Management, Engineering, or related field (Master’s degree preferred).
• Minimum of 5 years’ experience in quality management or a related role, preferably in a manufacturing or production environment.
• Proven leadership skills with experience managing teams.
• Strong analytical and problem-solving abilities; proficiency in quality data analysis tools.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
• Familiarity with quality standards such as ISO 9001, Six Sigma, 8D.
• Experience with statistical process control and control plan creation and analysis
• Experience with internal and external audits and regulatory compliance.
• Detail-oriented, organized, and able to manage multiple priorities.

Work Environment

The Quality Manager will work in a fast-paced environment, interacting regularly with operations, production, and senior leadership. Occasional travel may be required for training, audits, or supplier visits.

Compensation and Benefits

The starting salary range for this position is $80,000-$110,000.

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most.

IWCO is an Equal Opportunity Employer. We welcome diversity and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Accommodations are available for individuals with disabilities upon request. Contact our HR Department for more information.