What are the responsibilities and job description for the Senior Technical Solution Lead position at ivyrehab?
State of Location: Wisconsin Position Summary: Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: We are seeking a highly skilled Senior Technical Solution Lead to design solutions that optimize our existing platforms and ensure seamless integrations with third-party applications, in addition to managing our Microsoft-centric infrastructure. This position will focus on infrastructure management, automation, data integrity, and system reliability to support our business operations and integrations with external products. The focus is not on developing new solutions, but that experience is required in order to engage with third-party vendors that do. The person in this role will collaborate with cross-functional teams, including third-party vendors, MSPs (Managed Services Providers) and CSPs (Cloud Services Providers), internal business units, executive leaders, and our technical team, to manage existing systems and create new solutions. A strong technical background is essential, along with excellent leadership, communication, negotiation, organizational, interpersonal, and presentation skills. Key Responsibilities: Solution Design and Third-Party Integrations Lead the design and architecture of scalable, secure solutions using our Microsoft-centric infrastructure to meet current and future business needs. Collaborate with stakeholders to gather requirements and translate them into actionable technical solutions. Coordinate third-party integration efforts, ensuring seamless data flow, service reliability, and compliance with data and security standards. Collaborate with vendors to optimize APIs and troubleshoot integration issues, maintaining high standards of uptime and data integrity. Automate repetitive tasks, infrastructure scaling, and system monitoring and notifications to enhance efficiency and reliability. Employ DevOps best practices, using tools such as Jenkins, GitHub Actions, or Azure DevOps to streamline deployments and configurations. Develop and document detailed designs, diagrams, and technical specifications. Azure Infrastructure Management & Office 365 Administration Administer and optimize cloud-based infrastructure with a focus on cost efficiency and ease of maintenance, to ensure performance, scalability, availability, reliability, and security. Oversee the architecture and maintenance of Active Directory (AD) and Microsoft Entra ID (formerly Azure AD). This includes managing Group Policy (GPO), DNS/DHCP, SSO integrations, and Multi-Factor Authentication (MFA). Implement and manage Microsoft security and compliance policies, including data loss prevention, conditional access, and multi-factor authentication. Monitor system performance and oversee the implementation of system updates, patches, backups, and disaster recovery plans. Technical Leadership & Collaboration Provide strategic solutions and technical guidance to executive leaders and the technical team. Train and mentor junior staff and other teams on Azure best practices, Office 365 administration, and DevOps methodologies. Lead and execute system-related projects, including integrations, migrations, upgrades, and modernization and automation efforts. Manage and prioritize a backlog of technical debt items. Participate in the Change Management process, ensuring accuracy in change tickets and adherence to deployment best practices. Participate in Problem Management by conducting technical investigations and providing Root Cause Analysis documentation. Stay current with industry trends, especially in cloud-native functionality, automation, and cybersecurity, evaluating their relevance to the organization. Create and maintain detailed documentation for infrastructure, processes, and configurations. Security & Compliance Ensure all systems are compliant with data protection regulations and cybersecurity requirements. Implement security measures across Azure and Office 365 environments, including identity management, data encryption, and network security. Collaborate with the Security and Compliance teams to regularly audit systems and respond to security threats proactively. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 10 years of experience in DevOps, systems administration and/or cloud infrastructure management, with at least 3 years in a senior or technical lead role. Proven experience in designing and implementing automated integrations between third-party systems using APIs. Expertise in managing Azure infrastructure, including Azure AD, networking, and storage, DNS, DHCP, and other Windows services. Experience in a multi-cloud environment is desired, as is experience with AWS and Google Workspace. Strong knowledge and hands-on experience with Office 365 administration, including Teams, SharePoint Online, and OneDrive. Some development experience and proficiency in .NET, C#, and PowerShell is required. Power Automate, Python and JavaScript experience would be a benefit but is not required. Knowledge of project delivery and SDLC methodologies like Agile, Scrum, and DevOps. Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps. Relevant Microsoft certifications (Azure Administrator, MCSE, etc.) are highly desirable. Ability to work independently and lead a team, to manage time effectively in a fast-paced environment, and participate in multiple projects simultaneously. Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders. Why choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, Empowering Values: Live by values that prioritize teamwork, growth, and serving others. #LI-ST1 #LI-Remote We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com Welcome to the Ivy Rehab Network Join us on our mission to inspire & enable people to live life to the fullest! The Ivy Rehab Network is a growing team of orthopedic and pediatric outpatient physical, occupational, speech, and ABA therapy clinics with over 500 locations throughout the Northeast, Mid-Atlantic, Midwest, and Southeast. Through a shared commitment to clinical excellence, we work as a unified team to serve each person to the best of our ability. Combining our clinical objectives and company culture, you can see why Ivy is committed to providing endless opportunities to every teammate through professional development tracks, continuing education, leadership development, residency cohorts, mentorship programs, and many other resources.