Talent Experience Manager

The Talent Experience Manager is responsible for overseeing the entire associate life cycle at Ivy Hospitality, ensuring a seamless and engaging experience from recruitment through onboarding, job transitions, performance evaluations, employee relations and offboarding. This role focuses on optimizing the employee journey while fostering a culture of growth, engagement, and retention.

Pay Range: $60,000-$75,000 per year based on experience and qualifications

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage onboarding and pre-employment processes, including offer documentation, background checks, drug screens, I-9 compliance, and new hire paperwork completion.
• Maintain accurate employee records and oversee People and Culture systems, onboarding platforms, and applicant tracking systems to ensure data integrity and compliance.
• Support associate relations matters, workplace concerns, investigations, performance management, and progressive discipline processes.
• Conduct workplace investigations related to policy violations, harassment concerns, attendance issues, and associate complaints.
• Partner with leaders to ensure compliance with company policies, employment laws, and operational standards.
• Assist with audits, unemployment claims, leave administration, and risk mitigation efforts related to employment practices.
• Monitor onboarding and employment practices to ensure compliance with federal, state, and local employment laws.
• Support the administration and tracking of leave requests, accommodations, and required employment documentation.
• Coordinate recruitment and staffing support for leadership-level roles, including conducting phone screens, candidate communication, hiring events, and onboarding coordination.
• Assist with leadership recruitment efforts by reviewing resumes and identifying qualified candidates for consideration.
• Generate People and Culture reports and workforce metrics related to staffing, turnover, onboarding, and compliance trends.
• Audit employee files, system workflows, and onboarding processes to ensure accuracy and completion.
• Support training initiatives, policy rollouts, and operational process improvements that enhance the associate experience and organizational effectiveness.
• Provide guidance and support to leaders and associates while promoting a positive, compliant, and hospitality-driven workplace culture.
• Partner with operational leaders to support associate engagement, retention, and workforce planning initiatives.
• Respond to associate questions related to policies, onboarding, benefits administration, and employment practices.
• Support performance management processes through documentation review, coaching guidance, and corrective action administration.
• Maintain confidentiality while handling sensitive associate, leadership, and company information.
  
  

Qualifications

• Education: SHRM-CP/ PHR preferred
• Bachelor’s Degree preferred (combined education and industry-experience considered)
• Minimum of 3-5 years HR experience with a specialized focus in experience in talent acquisition, onboarding, employee development, and engagement. Hospitality, retail, or other high-volume industries preferred.
• Experience with HRIS, ATS, Sourcing and Recruitment Marketing Tools
• Excellent interpersonal skills and a collaborative management style.
• Strong working knowledge of federal and applicable state employment laws.
• Demonstrates a high level of confidentiality, diplomacy and excellent judgment in successfully navigating sensitive issues.
  
  

Taking Care Of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
  
  

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• Eligible for 401(k) participation after 90 days of full-time employment.
  
  

Time to Recharge

• Paid Time Off (PTO), available as it’s accrued
  
  

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

In accordance with company policy, Ivy Hospitality does not hire minors; all applicants must be 18 years or older.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.