Front Desk/Clinical Assistant

RMA of Southern California, part of IVIRMA North America network of top fertility practices is currently seeking a Front Desk/Clinical Assistant for our Burbank locations. This is a Full-Time position typically Monday-Friday 6:30am-3:30pm but hours might vary.

The Front Desk/Clinical Assistant will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients. They will assist when needed in the nursing process and supporting physicians and other multidisciplinary team members with hands-on patient care. You will help to create a positive experience for our patients and ensure that patients receive high-quality service by assisting clinical team with patient care.

Essential Functions And Accountabilities

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and problems with recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas
• When needed assist Physicians with clinical procedures and f ollow proper protocols for all procedures
• Practice phlebotomy
• Clean exam rooms and equipment per protocol.
• Set up and stock examination and procedure rooms.
• Specimen collection, processing for in-house and outside laboratories.
• Manage Lanfax for outside labs, reports, results. Enter results and email to provider team for review.
• Provide patients with information regarding upcoming procedures and reassurance/comfort before, during and after procedures.
  
  

Academic Training

• Completion of Certified Medical Assistant Program – preferred
• Phlebotomy Program – CPT-1 required
  
  

Position Requirements/Experience

• 6 months experience as a Medical Assistant in a physician practice
• Prior experience in women’s healthcare – preferred
• Must be able to work weekends, holidays, and occasional evenings
  
  

Technical Skills

• Knowledge of Microsoft Office, especially Outlook and Excel – required
• EMR experience - preferred
  
  

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement
  
  

About IVIRMA Global

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO

“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”

Monday-Friday 6:30am-3:30pm