What are the responsibilities and job description for the Order Entry Specialist position at ITW Food Equipment Group?
Job Description
Selected candidate will be responsible for the accurate and timely entry of customer orders. This role involves receiving, processing, interpreting and resolving all incoming orders and order related inquiries. The successful candidate will have frequent contact with both internal and external personnel that will require professionalism, courtesy and tact. The ideal candidate is highly organized, detail oriented capable of multitasking in a fast-paced customer service environment. They will be a self-starter who can work independently while contributing effectively to a team.
Responsibilities
The specific hiring rate will depend on the successful candidate's qualifications and prior experience. Range $23.80-$25.00
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Selected candidate will be responsible for the accurate and timely entry of customer orders. This role involves receiving, processing, interpreting and resolving all incoming orders and order related inquiries. The successful candidate will have frequent contact with both internal and external personnel that will require professionalism, courtesy and tact. The ideal candidate is highly organized, detail oriented capable of multitasking in a fast-paced customer service environment. They will be a self-starter who can work independently while contributing effectively to a team.
Responsibilities
- Accurate entry of all assigned orders from varied selling channels and product base.
- Understand and apply customer requirements and project management.
- Read, interpret, and validate quotations and purchase orders.
- Provide clear and professional oral, and written, and interpersonal communication.
- Prioritize and execute tasks in a dynamic, fast-paced team environment.
- Monitor and maintain EDI orders as needed.
- Ensure strong follow-up, organization, and attention to detail across all tasks.
- Collaborate effectively with coworkers, internal departments, external partners, and customers.
- Develop and maintain product knowledge
- 3 years data entry and/or customer support experience
- High School diploma required
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Strong attention to detail and problem-solving abilities
- Professional, effective written and verbal communication skills
- Proactive approach with strong decision-making and time management skills
- Associate's degree
The specific hiring rate will depend on the successful candidate's qualifications and prior experience. Range $23.80-$25.00
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Salary : $24 - $25