What are the responsibilities and job description for the Senior GK POS Technical Lead position at ITTConnect?
We are seeking a Senior GK POS Technical Lead with strong GK POS technical knowledge, deep Retail/QSR domain expertise, hands-on Java development experience, proven Production Support leadership, solid understanding of POS integrations and architecture, and exposure to cloud technologies. The candidate should possess excellent stakeholder management skills and be capable of driving mission-critical retail support and transformation programs.
This role is ON SITE, 5 days in the office per week, in Phoenix, AZ.
Key Responsibilities
- Incident Management
- Major Incident Handling
- Root Cause Analysis (RCA)
- Problem Management
- Release and Defect Triage
- Troubleshoot complex production issues through log analysis and system diagnostics
- Lead onsite and offshore support/development teams
- Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives
- Coordinate with business teams, vendors, architects, and engineering teams
- Manage escalations and provide executive-level communication during critical incidents
Requirements
- 8 years of experience in Retail/QSR POS systems and store operations
- Strong experience with GK POS / GK Retail Store Commerce
- Proven track record of leading L3 Production Support and large-scale retail transformation initiatives
- Experience working in client-facing, onshore leadership roles
- Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL
- Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows
- Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms
- Strong production support background
Preferred Skills:
- Knowledge of omni-channel retail operations
- Experience with AWS, Azure, or GCP cloud environments
- Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc.
- Experience with middleware, event-driven architecture, and API integrations
- Familiarity with Agile delivery methodologies and functional architecture
- Kubernetes, Docker, and containerized application support
- DevOps and CI/CD tools (Azure DevOps, Jenkins, GitHub Actions)
- ServiceNow, Jira, and Confluence experience