What are the responsibilities and job description for the Dog Facility Receptionist / Office Manager position at Its a Dogs Life MI Inc?
Job Title: Guest Experience Associate / Office Manager / Marketing & Social Media Expert
Location: Wixom, MI
Facility: It’s A Dog’s Life Resort & Spa - Dog Boarding, Daycare, Enrichment Services, and Spa & Grooming
Compensation Range: $13.50/hr. - $17.50/hr. DOE
Job Summary:
We are seeking a friendly and organized Front Desk Client Services Representative to join our team at It’s A Dog’s Life Resort & Spa. This position is crucial in providing exceptional customer service and ensuring a positive experience for our clients and their furry companions. The ideal candidate will manage client check-ins and check-outs, handle financial transactions, and support our sales and marketing efforts. If you are passionate about animals and have a knack for customer service, we want to hear from you!
Essential Responsibilities:
Location: Wixom, MI
Facility: It’s A Dog’s Life Resort & Spa - Dog Boarding, Daycare, Enrichment Services, and Spa & Grooming
Compensation Range: $13.50/hr. - $17.50/hr. DOE
Job Summary:
We are seeking a friendly and organized Front Desk Client Services Representative to join our team at It’s A Dog’s Life Resort & Spa. This position is crucial in providing exceptional customer service and ensuring a positive experience for our clients and their furry companions. The ideal candidate will manage client check-ins and check-outs, handle financial transactions, and support our sales and marketing efforts. If you are passionate about animals and have a knack for customer service, we want to hear from you!
Essential Responsibilities:
- Client Check-In/Check-Out.
- Greet and assist clients and visitors in a professional manner.
- Efficiently check dogs in and out of the facility, ensuring all necessary paperwork is completed and accurate.
- Upsell our services and products.
- Gingr (POS) data integrity supervision.
- Financial Management: reconcile cash drawer and balance.
- Handle cash, checks, and credit card transactions with accuracy.
- Reconcile daily financial transactions and maintain accurate records.
- Client Services: ability to have conversations with our clients.
- Provide exceptional customer service by addressing client inquiries, concerns, and requests promptly and professionally.
- Build and maintain strong client relationships to encourage repeat business and referrals.
- Sales & Marketing
- Actively promote and upsell services and products to clients, including daycare, grooming, and enrichment services.
- Manage social media accounts and oversee website content to ensure accurate and engaging information is presented.
- Capture high-quality photographs of pets during their stay for marketing purposes.
- Event Coordination
- Spearhead marketing events and promotions to attract new clients and engage existing ones.
- Manage birthday celebrations, dogs that pass over the rainbow bridge and other notices.
- Collaborate with local vendors and veterinary partners to enhance service offerings and community presence.
- Facility Maintenance Management: oversee repairs and maintenance efforts.
- Facility cleaning as defined daily.
Qualifications:
- High school diploma or equivalent; additional business or animal care education is a plus
- Previous experience in customer service, sales, or a related field, preferably in the pet care industry
- Strong communication and interpersonal skills, with a friendly and approachable demeanor.
- Proficient in cash handling and financial reconciliation
- Basic knowledge of social media platforms and marketing strategies
- Ability to multitask and manage time effectively in a fast-paced environment
- Passion for animals and a commitment to providing excellent care and service
- Proficient with Microsoft Office suite, Canva, and Gingr (Pet Point of Sale), which are huge pluses
- Basic photography / video skills
- Basic bookkeeping duties
- Excellent phone manners
- Excellent communication skills – written and verbal
Benefits:
- Competitive wage based on experience
- Health Insurance
- Paid time off
- Employee discounts on services and products
- Opportunities for professional development and training
- A supportive and fun work environment with a team that shares your passion for pets
If you are enthusiastic about providing outstanding service to pets and their owners and want to be part of a dynamic team, please submit your resume and a cover letter detailing your relevant experience to Info@ItsADogsLifeMI.com .
It’s A Dog’s Life Resort & Spa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
It’s A Dog’s Life Resort & Spa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $14 - $18