Front Desk Coordinator

We are seeking a highly organized and personable Front Desk Coordinator to join the team in our West Greenville office. This position serves as the first point of contact for patients and plays a vital role in ensuring smooth daily operations of our front office. The ideal candidate is dependable, professional, and excels in a fast-paced, patient-focused environment.

We’re proud to have been recognized as a Top Workplace in South Carolina in 2023, 2024, and 2025.

Position Specifics:

Location: West Greenville Clinic (149 Commons Way, Greenville, SC 29611)

Schedule: Monday-Thursday, 7:30AM-4:30 PM; Friday, 7:30AM-1:00PM

Responsibilities:

• Greet patients warmly and check them in for appointments
• Verify demographic information and confirm appointment details
• Answer and direct phone calls, voicemails, and patient messages
• Monitor provider schedules and assist with appointment coordination
• Maintain a clean, organized, and professional front office environment
• Route financial or insurance-related inquiries to the billing department
• Coordinate with clinical and administrative teams to support overall patient experience
  
  

Professional Qualifications:

• High school diploma or equivalent required
• 1 years of experience in a medical, behavioral health, or customer-facing office setting preferred.
• Experience with EMR systems preferred
• Strong interpersonal and communication skills
• Ability to manage multiple tasks and stay organized under pressure
• Professional demeanor and ability to maintain patient confidentiality
  
  

Compensation Package:

• Competitive Pay - $18-25/hour
• Paid Time Off (PTO) – Earned per hour worked
• Sick Time- 40 hours per year
• Paid Company Holidays – 5 days (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving)
• Paid End-of-Year Break (Dec. 24-Jan. 1) – office-wide closure for the holidays to rest and recuperate.
• Medical, Dental, and Vision Insurance – Company Contributed
• Short-Term and Long-Term Disability Insurance – 100% Company Covered
• Life Insurance Policy – 100% Company Covered
• 401K with Employer Match
  
  

iTrust Wellness Group, LLC is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status applicable to state and federal laws.

Note: This job description is intended to convey essential duties and responsibilities and is not an exhaustive list of all functions and tasks required. The company reserves the right to modify the duties and responsibilities of the position as necessary. Please submit your resume, to be considered for this position. Current or previous patients of iTrust Wellness Group are ineligible to apply.

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