What are the responsibilities and job description for the Full Time Dispatch Coordinator/Front Desk position at IT Pros-Spartanburg?
Description
Successful candidate will have strong customer service skills and the ability to interact with customers in a professional manner both verbally and in written form. Must be detail orientated and extremely organized as this position will help support a team of IT technicians. Primary responsibilities include answering incoming calls and creating work order tickets, scheduling IT technicians for on-site visits and ensuring they show up on time as well as monitoring and responding to incoming customer requests. Other responsibilities include inventory management, fleet management and some light clerical work. The Dispatch Coordinator is the first point of contact for incoming customer requests so a pleasant/clear speaking voice and ability to gather needed information while staying calm and collected is a must. Hours of employment are 8am – 5pm, Monday thru Friday.
Requirements:
- Proven history in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- High School education or GED equivalent.
- Must represent company in a professional appearance and manner.
- Ability to occasionally lift up to 50lbs.
- Have reliable transportation.
Candidate should display our core values; Loyal, Humble, Confident, Reliable, United, and Adaptable.
Hourly pay based on the experience level of the candidate. Please submit compensation requirements when submitting your resume. Candidate eligible for monthly bonus, medical benefits, and IRA retirement savings plan. We administer drug testing and criminal background checks for all serious candidates.
Call-To-Action
If you are ready to make a positive impact at IT Pros, we invite you to apply today and become a part of our dedicated team
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18