What are the responsibilities and job description for the Account Services Specialist position at Itron, Inc.?
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
At Itron, we help utilities and cities deliver reliable, sustainable energy and water to communities around the world through innovative technology and data‑driven solutions.
As an Account Services Specialist, you will play a critical role in supporting customer success by providing advanced technical expertise, resolving complex service issues, and strengthening long‑term customer partnerships. This role combines deep technical knowledge with a collaborative, agile mindset to ensure our customers achieve meaningful outcomes while contributing to continuous improvement across our products, services, and teams.
Duties and Responsibilities
This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
At Itron, we help utilities and cities deliver reliable, sustainable energy and water to communities around the world through innovative technology and data‑driven solutions.
As an Account Services Specialist, you will play a critical role in supporting customer success by providing advanced technical expertise, resolving complex service issues, and strengthening long‑term customer partnerships. This role combines deep technical knowledge with a collaborative, agile mindset to ensure our customers achieve meaningful outcomes while contributing to continuous improvement across our products, services, and teams.
Duties and Responsibilities
- Serve as a customer‑centric technical lead for assigned accounts, ensuring reliable delivery of hardware, software, and networked solutions within the Utilities & Energy sector.
- Coordinate and oversee technical support activities for complex electro/mechanical systems, software applications, and wired/wireless networks.
- Independently resolve escalated and highly complex service issues, applying sound judgment and accountable problem‑solving practices.
- Maintain oversight of assigned account technology, including configurations, upgrades, and lifecycle planning, to support long‑term customer success.
- Collaborate with engineering, product, and software teams to share customer insights, improve reliability, and contribute to innovative product enhancements.
- Track, monitor, and report on service KPIs; identify gaps, implement improvements, and support agile continuous improvement initiatives.
- Deliver training to internal teams and customers on configuration, troubleshooting, and product use; contribute to technical documentation and customer briefings.
- Support operational objectives as needed, contribute to project planning, budget awareness, and departmental goals.
- Bachelor’s degree in a related field or equivalent experience.
- Demonstrated experience in technical product support, customer service, or services delivery for complex systems.
- Strong troubleshooting, escalation management, and root‑cause analysis skills with an accountable, outcomes‑focused approach.
- Ability to work independently on complex issues while collaborating effectively across teams.
- Clear, authentic communication skills with the ability to explain technical concepts to diverse audiences.
- Experience tracking performance metrics and using data to drive service and customer experience improvements.
- Experience supporting technology solutions in the Utilities & Energy industry.
- Familiarity with IT/OT environments, service management practices, or regulated operational settings.
- Experience influencing product or engineering improvements through customer feedback and issue trends.
- Prior experience training customers or internal teams and developing technical documentation.
This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com