What are the responsibilities and job description for the IT Support Specialist position at ITRegulators, Inc.?
ITRegulators, Inc. is a premier Managed Service Provider (MSP) and strategic technology partner. We don't just fix computers; we build custom solutions that drive business success. Our comprehensive expertise spans:
IT Support & Managed Services: Keeping systems optimized and always available.
Advanced Cybersecurity: Delivering proactive protection and threat defense.
Strategic IT Consulting: Aligning technology with unique business goals.
IT Staffing Solutions: Connecting top-tier technical talent with the right opportunities.
The Role
We are on the lookout for a "Superstar" IT Support Consultants to join our high-performing team. In this role, you will provide a mix of remote and as-needed on-site support for our diverse client base.
The ideal candidate is a highly motivated, autonomous professional with outstanding communication skills. You aren't just a technician; you are a consultant capable of sophisticated system planning, seamless implementations, and expert-level troubleshooting.
Technical Environment & Proficiency
To be successful in this role, you should have hands-on experience and proficiency in the following areas:
- Cloud & Virtualization: Strong administration skills in Microsoft 365 (Exchange Online, SharePoint, Teams) and Azure/Entra ID. Experience with virtualization platforms like VMware or Hyper-V.
- Operating Systems: Advanced support for Windows 10/11, Windows Server (2016-2022), and familiarity with macOS environments.
- Networking: Experience configuring and troubleshooting Firewalls (e.g., SonicWall, Fortinet, or Cisco), VLANs, Managed Switches, and Wireless Access Points (WAPs).
- MSP Toolsets: Previous experience with RMM (Remote Monitoring & Management) tools and PSA (Professional Services Automation) ticketing systems (e.g., ConnectWise, Autotask, or NinjaOne).
- Security & Backup: Familiarity with endpoint protection (EDR/MDR) and backup solutions (e.g., Veeam, Datto, or Acronis).
Key Responsibilities
- Expert Troubleshooting: Provide Tier 2-3 support for complex hardware, software, and networking issues.
- Proactive Maintenance: Monitor and maintain client systems to ensure 100% uptime and security.
- Client Consultation: Listen to business needs and provide tailored technical recommendations and implementation plans.
- Flexible Field Support: Manage tickets primarily via remote tools, with the ability to travel to client sites as required for hardware installs or critical on-site resolutions.
- Project Implementation: Lead technical deployments, ensuring solutions are delivered on time and meet ITRegulators’ standards.
Experience & Education
- Experience: 3 to 5 years of professional IT support experience (MSP experience is a significant plus).
- Education: Bachelor’s degree in information technology, Computer Science, or relevant IT certifications
- Certifications: Current relevant IT certifications (e.g., CompTIA A /Net , Microsoft 365, CCNA, or equivalent).
Salary:
$60,000.00 - $90,000.00 /Year Commission & Quarterly Bonuses
Compensation based on experience and education and or industry certifications
Benefits:
- Competitive salary and benefits package, medical, vision and dental
- Paid Vacation & Holidays
- 401(k) Plan
- Profit Sharing Plan
If you are interested in this position, please submit resume
ITRegulators, Inc. is a full-service IT Support, IT Consulting, Managed IT, and IT Staffing company. We deliver "best-of-breed" IT solutions and take a highly proactive approach to keeping our clients' systems up, running, available, and secure. Learn more about us at www.itregulators.com.
ITRegulators, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary : $60,000 - $90,000