What are the responsibilities and job description for the Quality Control Technician position at ITG Communications, LLC?
Purpose
Job Description
The Quality Control Technician – Construction is responsible for performing field audits, inspections, and quality checks on aerial and underground construction projects to ensure compliance with company standards, client specifications, safety regulations, and industry best practices. This role supports quality assurance efforts by identifying deficiencies, documenting findings, and promoting continuous improvement in construction workmanship and operational performance.
Responsibilities
Key Responsibilities:
Evaluate completed construction work against client specifications, engineering designs, company standards, and safety requirements
Identify defects, workmanship issues, and compliance gaps, and accurately document findings through reports and photo validation
Verify proper installation techniques for aerial and underground telecommunications infrastructure
Ensure compliance with OSHA regulations, NESC standards, utility requirements, and company safety policies
Review construction practices related to pole attachments, grounding/bonding, splicing enclosures, handholes, pedestals, and restoration quality
Provide real-time feedback and coaching to field crews, subcontractors, and supervisors regarding quality expectations and corrective actions
Monitor adherence to project scope, build specifications, timelines, and customer requirements
Complete audit reports, inspection documentation, and quality tracking using company systems and software platforms
Identify recurring quality trends and support retraining and process improvement initiatives
Participate in quality improvement efforts, standardization initiatives, and operational reviews
Coordinate with construction management, engineering, and field leadership to resolve quality concerns and ensure corrective action completion
Key Measures / Key Performance Indicators
Audit accuracy and inspection completion rates
Identification and reduction of construction defects and rework
Quality compliance scores and defect rates
Crew improvement following coaching/retraining
Documentation accuracy and timeliness
Contribution to overall service quality and customer satisfaction
Requirements
Education: High school diploma or equivalent preferred
Experience
2–4 years of experience in telecommunications construction, utility construction, or outside plant (OSP) field operations
Exposure
Aerial and underground telecom construction environments
Fiber and coax construction standards and installation practices
Directional boring, trenching, conduit placement, and restoration activities
Pole line construction, strand and lash work, grounding, and utility coordination
Quality assurance processes, inspections, and audit procedures
Interaction with field crews, subcontractors, supervisors, and customers in active construction environments
Factors critical to success at ITG Communications for this position:
Strong attention to detail and commitment to quality and accuracy
Ability to identify issues and provide constructive feedback and coaching
Solid understanding of installation standards and customer experience expectations
Effective communication with field teams and leadership
Commitment to safety and compliance standards
Physical Requirements
Ability to stand, walk, and perform physical labor for extended periods
Ability to climb ladders and work at heights
Ability to bend, kneel, crouch, and work in confined spaces
Ability to lift, carry, and move materials up to 75 pounds
Ability to operate tools and construction equipment safely
Ability to work in all weather conditions and wear required PPE
Must maintain a valid driver’s license and operate company vehicles safely
Additional Comments
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Job Description
The Quality Control Technician – Construction is responsible for performing field audits, inspections, and quality checks on aerial and underground construction projects to ensure compliance with company standards, client specifications, safety regulations, and industry best practices. This role supports quality assurance efforts by identifying deficiencies, documenting findings, and promoting continuous improvement in construction workmanship and operational performance.
Responsibilities
Key Responsibilities:
Evaluate completed construction work against client specifications, engineering designs, company standards, and safety requirements
Identify defects, workmanship issues, and compliance gaps, and accurately document findings through reports and photo validation
Verify proper installation techniques for aerial and underground telecommunications infrastructure
Ensure compliance with OSHA regulations, NESC standards, utility requirements, and company safety policies
Review construction practices related to pole attachments, grounding/bonding, splicing enclosures, handholes, pedestals, and restoration quality
Provide real-time feedback and coaching to field crews, subcontractors, and supervisors regarding quality expectations and corrective actions
Monitor adherence to project scope, build specifications, timelines, and customer requirements
Complete audit reports, inspection documentation, and quality tracking using company systems and software platforms
Identify recurring quality trends and support retraining and process improvement initiatives
Participate in quality improvement efforts, standardization initiatives, and operational reviews
Coordinate with construction management, engineering, and field leadership to resolve quality concerns and ensure corrective action completion
Key Measures / Key Performance Indicators
Audit accuracy and inspection completion rates
Identification and reduction of construction defects and rework
Quality compliance scores and defect rates
Crew improvement following coaching/retraining
Documentation accuracy and timeliness
Contribution to overall service quality and customer satisfaction
Requirements
Education: High school diploma or equivalent preferred
Experience
2–4 years of experience in telecommunications construction, utility construction, or outside plant (OSP) field operations
Exposure
Aerial and underground telecom construction environments
Fiber and coax construction standards and installation practices
Directional boring, trenching, conduit placement, and restoration activities
Pole line construction, strand and lash work, grounding, and utility coordination
Quality assurance processes, inspections, and audit procedures
Interaction with field crews, subcontractors, supervisors, and customers in active construction environments
Factors critical to success at ITG Communications for this position:
Strong attention to detail and commitment to quality and accuracy
Ability to identify issues and provide constructive feedback and coaching
Solid understanding of installation standards and customer experience expectations
Effective communication with field teams and leadership
Commitment to safety and compliance standards
Physical Requirements
Ability to stand, walk, and perform physical labor for extended periods
Ability to climb ladders and work at heights
Ability to bend, kneel, crouch, and work in confined spaces
Ability to lift, carry, and move materials up to 75 pounds
Ability to operate tools and construction equipment safely
Ability to work in all weather conditions and wear required PPE
Must maintain a valid driver’s license and operate company vehicles safely
Additional Comments
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Salary : $20 - $25