What are the responsibilities and job description for the Field Technician position at ITG Communications, LLC?
Job Description
Responsible for performing skilled technical work, providing technical support for client organizations, performing installations and services for residential and commercial customers. Ensure high-quality execution of telecom and broadband services including internet, video, voice, and alarm systems.
Responsibilities
Control Pass Rate, etc
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Responsible for performing skilled technical work, providing technical support for client organizations, performing installations and services for residential and commercial customers. Ensure high-quality execution of telecom and broadband services including internet, video, voice, and alarm systems.
Responsibilities
- Key Responsibilities:
- Install and maintain telecom and broadband services from street to home, including internet, video, voice,
- Perform quality checks of the work executed to ensure installations meet client standards.
- Adhere to safety protocols and use proper personal protective equipment (PPE).
- Troubleshoot and resolve technical issues for customers.
- Maintain accurate records of work performed and equipment, consumables used.
- Operate company vehicles safely and efficiently.
- Communicate effectively with customers, explaining services and addressing concerns.
- Stay updated on new technologies, installation techniques, client products and features.
- Educate customers on self-help options and product features.
- Identify and pursue opportunities for additional services or upgrades
- Operational efficiency and productivity metrics (On Time Arrival, Job Completion Rate, Technician NPS
Control Pass Rate, etc
- Customer satisfaction scores, Net Promoter Score (NPS)
- Safety compliance records
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.