Fiber Technician

Job Description

The Fiber Technician is responsible for performing in-home and on-site installation, maintenance, and repair of fiber optic systems. This role supports the expansion and stability of high-speed data transmission infrastructure and requires work in residential and commercial environments. Technicians must ensure all work is completed to customer satisfaction and meet company quality, safety, and compliance standards.

Responsibilities

Key Responsibilities:

• Install and repair fiber optic cables for internet, voice, and video services
• Troubleshoot, inspect, and replace damaged or degraded fiber components
• Monitor signal strength and diagnose connectivity issues using testing equipment
• Maintain accurate records of installations, repairs, and customer interactions
• Educate customers on services and assist with setup of customer-owned devices
• Coordinate with dispatch and field leadership to manage work orders
• Maintain cleanliness and organization of job site before and after work completion
• Adhere to safety policies and use hand and power tools appropriately
• Work in confined spaces such as attics and crawl spaces
• Follow proper ladder and climbing procedures when accessing rooftops or poles
  
  

Key Measures / Key Performance Indicators

• First-time installation and repair completion rate
• Signal test and quality compliance results
• Customer satisfaction scores and feedback
• On-time arrival and job completion metrics
• Documentation accuracy and completion
  
  

Requirements

Education:

High school diploma or GED required

Experience

• Prior experience in fiber installation or low-voltage cabling preferred but not required
• Strong oral communication and customer service skills
• Ability to follow written and verbal instructions and work as part of a team
  
  

Exposure

• Internal: Works with field supervisors, dispatch, and installation teams
• External: Regularly interacts with residential and commercial customers on-site
• Frequent travel between job locations; exposed to outdoor weather conditions
  
  

Factors critical to success at ITG Communications for this position:

• Technical Accuracy: Completes installs and repairs to standard with minimal rework
• Customer Orientation: Demonstrates courtesy, patience, and professionalism in every customer interaction
• Safety Commitment: Follows all field safety protocols and contributes to a culture of safety awareness
  
  

Physical Requirements

• Ability to stand, walk, climb, balance, stoop, kneel, crouch, and crawl
• Ability to lift and carry up to 75 lbs
• Comfortable working in attics, crawl spaces, and on ladders
• Visual and auditory ability to use tools and testing equipment
• Manual dexterity for handling fiber cables, connectors, and power tools
• Tolerance for outdoor work in varied weather conditions
  
  

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.