ServiceNow Architect

About ITC Infotech:

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.

ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

Key Responsibilities:

• Architect and implement MID-less ACC-V solutions on the ServiceNow platform
• Design enterprise-wide ACC-V rollout and silent deployment strategies using SCCM/Intune
• Manage CMDB governance, IRE reconciliation, CI lifecycle, and data quality processes
• Configure ACC policies, agent upgrades, collection schedules, and monitoring frameworks
• Support integrations with CMDB, ITOM, Vulnerability Response, and SAM Pro
• Create architecture documents including HLDs, LLDs, and ADRs
• Collaborate with infrastructure, security, and endpoint teams for secure deployments
• Lead technical workshops, stakeholder discussions, and architecture reviews

Required Experience:

• 10 years of IT architecture experience with a minimum of 5 years in ServiceNow platform, including deep expertise in ACC-V MID-less (direct-to-cloud) deployment architecture where agents communicate directly with the ServiceNow instance over HTTPS without any MID Server intermediary
• Ability to architect phased MID-less rollout strategies across geographically distributed store/branch locations — defining agent packaging, silent deployment pipelines via SCCM/Intune, connectivity pre-validation checks, and fallback/exception handling for devices with restricted outbound internet access
• Experience designing CMDB population and CI lifecycle governance in a MID-less context — including IRE reconciliation rules, duplicate CI prevention, software normalization, and relationship mapping driven purely by ACC-V agent-collected data without discovery probe augmentation
• Skilled at leading architecture review boards and client workshops, producing HLDs, LLDs, and ADRs that clearly articulate the MID-less connectivity model, security posture, scalability limits, and operational monitoring approach to both technical and executive stakeholders
• Hands-on knowledge of ServiceNow instance-side configurations supporting MID-less ACC-V — including ACC policy management, collection schedules, agent upgrade orchestration, and integration touchpoints with Vulnerability Response and SAM Pro modules

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.