Sr. Service now developer

About Us:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Responsibilities:

• Develop full-stack applications with strong focus on security, design, validation, and adherence to SDLC frameworks.
• Collaborate with product managers, business operations, and engineering teams to define product requirements and objectives.
• Participate in system design consulting, platform management, and process optimization.
• Manage multiple tasks effectively and use sound judgment in prioritization.
• Maintain and update documentation, including team processes, best practices, and runbooks.
• Demonstrate a strong passion for technology and engineering innovation.
• Apply exceptional analytical skills and sound decision-making to deliver creative, practical, and commercially viable solutions.

Basic Qualifications:

• Minimum 8 years of relevant professional experience with ServiceNow.
• Certified CSM Implementation Specialist.
• Proven experience in solution design and architecture, leveraging best practices and out-of-the-box (OOTB) capabilities.
• Strong integration experience with technologies such as MID Server, OAuth, REST, and third-party systems.
• Hands-on experience with Flow Designer and Agent/Configurable Workspaces.
• Prior experience working on high-availability, mission-critical systems.
• Ability to work independently in a fast-paced and multi-directional environment.
• Strong interpersonal, team collaboration, and communication skills.

Preferred Qualifications:

• Experience in development and design of distributed systems.
• Background in financial services, particularly corporate cash management, is highly desirable.
• Exposure to AWS services, including:
• Amazon MSK / Apache Kafka
• ECS, S3, IAM, AWS X-Ray

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.