What are the responsibilities and job description for the Deskside Support Analyst position at ITC Infotech (USA), Inc?
ITC Infotech is looking for Bilingual Deskside Support Analyst to join our team in United States.
Location: Pennsylvania, USA
Working Mode: Onsite - You''ll be there in office for 5 days a week
About Us:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
About Us:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting.
We provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
Role Summary
We are seeking a Deskside Support Analyst to provide hands-on, onsite IT support for end users. This role focuses on troubleshooting hardware, software, and peripheral issues, supporting Windows environments, and ensuring smooth day-to-day IT operations.
Key Responsibilities
- Provide onsite deskside support to end users (L1/L2 level)
- Troubleshoot and resolve hardware and software issues on Windows laptops/desktops
- Support printers, scanners, docking stations, and other peripherals
- Perform IMAC activities (Install, Move, Add, Change)
- Manage incidents and service requests via ticketing system
- Assist with user account support (password resets, access issues)
- Set up and deploy new laptops and workstations
- Provide VIP support when required
Must-Have Requirements
- 3 years of Deskside / End-User Support experience
- Strong Windows 10/11 troubleshooting skills
- Hands-on hardware support experience
- Experience with ticketing systems (ServiceNow or similar)
Language Required (Must Have):
- Fluency with English
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.