Security Command Operator

JOB SUMMARY

Ensures the safety and security of ITC assets by monitoring physical access control, video monitoring and intrusion detection systems to effectively coordinate the proper response and notification procedures in accordance with internal policy.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conducts initial investigation and response to reported incidents following proper policy and procedure.
• Coordinates with the Operations Control Room (OCR), Contract Security, and other internal groups to ensure an effective response to all physical security matters.
• Conducts intelligence gathering and analysis to determine potential impact to company assets.
• Possesses analytical ability to make independent judgement within a limited time frame.
• Proactively and resourcefully makes informed decisions based on limited information.

Additional Requirements for Senior Level

• Serves as the lead trainer for new Security Command Operators.
• Assists in developing and maintaining the SCC Schedule.
• Initiates After-Action Reviews of physical security related incidents.
• Takes additional responsibility and ownership of SCC actions while on duty.
• Serves as acting SCC Supervisor during times of need.

REQUIREMENTS

Experience/Education Requirements

Associate Level

• High School Diploma or equivalent with a minimum of three (3) years experience in a physical security or incident management capacity, preferably in a Security Command Center environment

or

• Associates degree in criminal justice, Law Enforcement, Security, or similarly related technical field 

Intermediate Level

• High School Diploma or equivalent with a minimum of five (5) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

or

• Associates degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of three (3) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

or

• Bachelor's degree in criminal justice, Law Enforcement, Security, or similarly related technical field. 

Senior Level

• High School Diploma or equivalent with a minimum of seven (7) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

or

• Associates degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of five (5) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

                            or

• Bachelor's degree in criminal justice, Law Enforcement, Security, or similarly related technical field with a minimum of three (3) years of experience in a physical security or incident management capacity, preferably in a Security Command Center environment

Additional Senior Requirement

• Physical Security Professional (PSP) or a Certified Protection Professional (CPP) certification is required

Other Requirements for all Levels

• Primary work location is Novi, MI with frequent travel to Ann Arbor, MI for training.
• Ability to work rotating 12 hours shifts, including days, nights, weekends, holidays, and on-call.
• Ability to exercise independent judgement, work in a high stress environment with speed and accuracy and have excellent written and verbal communication skills.
• Provide leadership in emergency situations. 
• Function professionally in a minimally supervised environment.
• Possess basic computer skills including Word, Excel, and internet-based applications.
• Must maintain a high ethical standard as a security professional. Not only to make ethical decisions but to maintain a code of ethics to exhibit exemplary conduct, protect confidential information, maintain a safe and secure workplace, develop good rapport within the profession, strive to attain professional competence, and encourage high standards of security ethics
• Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.