Assistant Manager, Operations Control

JOB SUMMARY

Works in conjunction with the Manager, Operations Control Room to provide leadership for real time system operating personnel. Provides oversight of the day-to- day operations as well as to mentor and develop staff. Ensures compliance with company, regulatory, regional transmission organization and industry standards and policies.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Acts as primary operations supervisory contact for outside entities related to any operational or reliability issues, excluding those directly involving administration of ITC's protective tagging procedure, that become elevated beyond the real time on-shift operating staff. 
• Provides direct supervision to Transmission System Coordinators (TSC 1&2) and System Reliability Controllers (SRC 1&2).
• Provides input to the operations training department to assist in the development of training material that assists OCR staff in maintaining an adequate knowledge base and skill set, as well as ensuring NERC certification requirements are met.
• Ensures OCR procedures are kept up to date by administering the OCR procedure program.  This involves direct modification of assigned procedures, assigning procedures work to other OCR personnel and tracking the accomplishment of same.
• Provides subject matter expert support to the compliance department to ensure all compliance requirements related to OCR operation are met. 
• Develops daily summary report of previous day and current day planned operation and present report at morning operations staff meeting.
• Assists the Shutdown Coordination group in coordination of transmission equipment outages, including participation in the day-ahead operations planning meetings. 
• Performs duties of the Operations Control Room Manager in their absence.
• Keeps Operations Control Room Manager apprised of any abnormal conditions or issues.
• Performs after action reviews for events, gathering facts from all available sources.  Provides reports to OCR management, ITC senior management or regulatory entities as requested.
• Represents the OCR on internal and external groups as assigned by the OCR Manager.
• Administers the shift scheduling procedure for the OCR, ensuring all shifts are staffed with qualified personnel in accordance with NERC and ITC requirements and minimizing OCR overtime costs.
• Reviews, edits and approves the after-the-fact operating data reports, including investigation and resolving any data anomalies.
• Monitors OCR staff participation in mandatory company training and programs to ensure all required participation is accomplished.

REQUIREMENTS

• Bachelor’s degree in engineering, technology, or energy or relevant, equivalent experience and/or education.
• Minimum of six (6) years of experience in real time operations, preferably in a transmission control room environment.
• Minimum of three (3) years of supervisory experience preferred. 
• North American Electric Reliability Corporation (NERC) certification at the Reliability Coordinator level required.
• Must be able to effectively manage teams and people.
• Must possess good analytical and interpersonal skills. 
• Ability to provide leadership in emergency situations.
• Must have effective verbal and written communications skills.
• Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.