What are the responsibilities and job description for the Application Support Specialist position at ITAC Solutions?
Join our client as an Application Support specialist working directly with customers in technical support of their payment platform, transforming how underserved communities manage rent payments. This is a highly visible opportunity to blend hands-on technical support with operational strategy while directly improving the experience of residents and property managers nationwide.
C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras
- Opportunity to build and own an entire support operation from scratch
- High-impact role with direct visibility to executive leadership
- Mission-driven company focused on improving housing accessibility
- Growth potential into future leadership responsibilities
- Collaborative, fast-moving technology team environment
Compensation
- $75,000 - 85,000 salary range
What You’ll Be Doing
- Serve as the frontline escalation point for technical customer support issues
- Diagnose payment, login, registration, and application support issues
- Create self-service knowledge base content to reduce ticket volume
- Interpret logs, API responses, and system behavior to identify root causes
- Define support metrics and improve response/resolution performance
- Partner with development teams on legitimate product defects
What You’ll Need to be Considered
- 6 years of related experience in application support, supporting customers directly.
- Ability to interpret logs, API errors, and technical system behavior
- Strong judgment separating user error from software defects
- Background supporting fintech, proptech, or payment platforms preferred
- Ability to thrive in ambiguous, fast-changing environments
Salary : $75,000 - $85,000