What are the responsibilities and job description for the Service Advisor position at iTA Truck Sales & Service, LLC/ Idealease?
iTA is looking for a Full-Time Service Advisor/Writer with exemplary customer service skills to join our team in Baton Rouge LA, working a Monday - Friday shift (7a - 5p), no weekends!
Our ideal candidate will be a dependable, team-player with experience working within a diesel dealership environment. This is a hands-on position that requires leading by example.
Responsibilities include, but are not limited to:
- Greet customers promptly and courteously
- Work with customers to clearly translate repair needs to techs
- Write repair orders
- Schedule repairs to maximize work efficiency and quality of work performed
- Work with customers on scheduling repairs in the shop
- Check and review work in process and follow-up for completion as scheduled while exceeding the customer’s expectations
- Organize daily work and assist in assigning jobs to mechanics
- Record keeping, filing, and GPS tracking
- Maintain Driver Vehicle Inspection Program
- Assist with rental equipment check-in/check-outs
Required Knowledge, Skills, and Abilities
- Strong customer service and interpersonal skills.
- Maintenance experience requested but not required.
- Demonstrated leadership skills.
- Detailed knowledge of shop industry.
- Work well within a team.
- Solid analytical and problem-solving abilities.
- Demonstrated awareness of all health and safety protocols.
- Manage time efficiently.
- Effective multi-tasking.
- Attention to detail.
- Strong organizational skills.
- Basic computer skills.
- Able to read, interpret, and compose work orders.
iTA Offers:
- A robust, affordable and competitive health insurance package;
- Voluntary benefits, short term disability, long term disability, dental, vision, and Life;
- AFLAC voluntary benefits;
- 401k.
- Compensation is based on experience
iTA supports a drug-free workplace and conducts pre-employment substance abuse testing. If interested, please send your resume for consideration of an interview. Only those candidates we have interest to interview will be contacted.
*The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.