Inside Sales Support Representative, Federal

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative, Federal. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.

Are you ready to make an impact at the heart of federal technology sales? Join our team as an Inside Sales Representative, Federal, and become the driving force behind our success with Civilian and DoD customers. In this dynamic role, you'll own the RFQ process, support critical contracts, and collaborate with top OEMs and distributors—all while navigating the fast-paced world of federal procurement. If you thrive on building compliant solutions, coordinating complex orders, and delivering exceptional service under federal guidelines, this is your chance to shine. Help us power innovation for government clients and grow your career with a team that values expertise, precision, and partnership!

RFQ/Bid Response (Federal):

• Triage RFIs/RFQs/RFPs from an assigned federal contract vehicle
• Build accurate, compliant quotes (hardware, software, cloud, services) with correct SKUs, CLINs, and T&Cs

Contract & Vehicle Support:

• Support orders under vehicles such as CIO-CS, ITES-4H, etc.
• Confirm contract pricing, DoDIN APL compliance, TAA/BAA applicability, Section 889 representations, OEM letters of supply, and flow-down clauses
• Prepare documentation as needed for: BOMs, SOWs, delivery schedules

Compliance & Risk:

• Work within FAR/DFARS frameworks
• Support PIEE/WAWF receiving/invoicing workflows, DPAS ratings when present, and government acceptance terms
• Maintain records for audits; ensure use of current UEI (SAM), CAGE, NAICS alignment, and manufacturer authorization

Vendor/Distributor Coordination:

• Source pricing and availability through OEMs and distribution
• Register deals, secure special pricing, and align lead times with period-of-performance and FOB/INCOTERMS requirements

Customer & Order Management:

• Act as a responsive POC for Contracting/Procurement Officers and Program teams
• Drive support for SaaS renewals, incremental service solutions, and backorder communication
• Help to ensure overall success for iT1.

Data Accuracy & Reporting:

• Generate monthly reports for order transactions, vendor status, and equipment failures
  

Qualifications:

• 2-5 years in inside sales, bid desk, or sales support at an IT reseller/VAR or OEM
• Hands-on experience with Federal procurement processes and portals
• Ability to quote multi-line IT solutions (networking, security, servers/storage, desktop/laptops, video equipment)
• Working knowledge of pricing math (margin/markup), terms & conditions
• Detail-orientation, deadline discipline, and strong written communication with federal stakeholders and partners

Nice to Have:

• Previous work on GWAC's (government-wide acquisition contracts) namely CIO-CS, ITES-2H/3H, SEWP
• Familiarity with CUI, FCI, supply-chain security
• Awareness of NIST 800-171/CMMC basics and common federal cybersecurity clauses
• OEM ecosystem experience (Cisco, HPE, HP Inc., Dell, Microsoft, etc.)
• Eligibility for Public Trust or experience supporting cleared accounts (clearance not required)

Physical Demands:

• Sit at a computer for up to 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

• Engage in effective communication via phone and in-person conversations

• Ability to handle both routine and challenging customer interactions
  

Job Location:

• Hybrid if local to the Tempe, AZ office
• Remote if located outside of a reasonable commute
• Mon - Fri 8 am - 5 pm AZ

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages