Tier 1 Technician

Join IT Voice as an IT Help Desk Specialist, where you'll be instrumental in Tier 1 troubleshooting and system administration, ensuring seamless operations of existing systems and networks. You'll handle a diverse range of tasks, from resolving technical issues with Windows Servers, Exchange, and storage appliances to providing Tier 1/Helpdesk support for end points, applications, and servers. Operating within our extensive network spanning multiple sites, you'll monitor performance, troubleshoot network problems, and escalate and resolve system failures as needed. We're seeking candidates who are willing to dive into the nitty-gritty of IT support and aren't afraid to get their hands dirty. If you're ready to tackle challenges head-on and make a real impact, apply now to join our team.

Job Requirements:

• 1-2 years of experience in IT environments
• Understanding of AD forests, trees, domains, replication, etc.
• Basic understanding in networks and subnetting
• Comfortable working on multiple projects simultaneously
• Familiarity with Microsoft Office Suite, desktop, and server systems including Windows Server 2012-2019, Exchange, O365 Admin, and Active Directory Services
• Experience with anti-virus and remote access technologies
• Ability to lift a minimum of 40 lbs unassisted
• Strong verbal and written communication skills
• Organizational and documentation skills
• High energy level, efficiency, and attention to detail
• Professional appearance and attitude
• Authorization to work in the U.S.

Other Responsibilities:

• Navigate Connectwise (PSA)
• Manage the lifecycle of tickets
• Attend team meetings
• Respond to client and corporate email promptly
• Participate in training and development
• Follow up on completed tickets to ensure customer satisfaction
• Update client documentation as needed
• Participate in on-call rotation
• Perform other duties as assigned by supervisor or manager

Areas of Focus:

• Maintain top-level customer service; you will interact with clients so professionalism and positive attitude should be exemplary
• Ensure adherence to standard procedures for troubleshooting and triage
• Provide regular status updates to supervisors and team members
• Communicate effectively within the IT organization and with clients
• Other Qualifications:

Nice-to-Haves:

• Relevant certifications such as CompTIA, MCP, MCSE, Microsoft, Cisco, Vmware
• Connectwise (PSA) Experience
• Strong analytical and troubleshooting skills
• Ability to work well in a team environment
• Proficient in instructions and procedures