Operations Manager

Job Position: Operations Manager

Job Location: Phoenix / Glendale, AZ

Job Duration: Full-time

Responsibility

Oversee daily operations across 3 laundromat locations

Manage and support a team of ~15 (drivers laundry processors)

Be physically present across locations daily (no remote component)

Step In Operationally When Needed

Folding / washing

Supporting drivers

Handling busy shifts or call-offs

Own Customer Experience

Resolve issues (lost/missing items, complaints, reviews)

Improve service consistency and response quality

• Supervise both daytime staff and overnight processing workflows
• Track and improve key operational metrics (speed, accuracy, order flow)
• Use internal systems (Sense POS) to manage orders, scheduling, and communication
• Act as the bridge between ownership and frontline staff
• Support future local outreach efforts (light B2B exposure, not core focus)
  
  

Must-haves

• Proven experience in a hands-on, fast-paced environment(restaurant, warehouse, logistics, service ops, etc.)
• Strong people management skills—can lead, hold accountability, and earn respect
• Willingness to be on your feet and in the operation daily
• Problem-solver mindset—especially in customer-facing situations
• High ownership and accountability (no “that’s not my job” mentality)
  
  

Nice To Have

• Experience managing multi-location operations
• Background in delivery/logistics or service businesses
• Process improvement or systems mindset