What are the responsibilities and job description for the Receptionist & Office Support position at IT Management Corp. dba 101 VOICE?
Company Description
IT Management Corporation (ITMC), founded in 2009, is a next-generation IT solutions provider specializing in network infrastructure, unified communications, and managed services. We work with education, government, and commercial organizations to design and support reliable, secure, and sustainable technology environments.
Our mission is to help organizations operate more efficiently through advanced technology, strong communication, and dependable support. We combine professional services with leading-edge technologies to deliver solutions aligned with industry standards, long-term reliability, and customer goals.
Job Description
We are seeking a professional, friendly, and well-organized Receptionist & Office Support Coordinator to serve as the first point of contact at ITMC.net/101VOICE. This role blends front-desk reception with light office and facilities support, helping ensure a welcoming environment and smooth day-to-day office operations.
Key Responsibilities
Front Desk & Reception
- Greet and welcome visitors, customers, and vendors
- Answer and route incoming phone calls professionally
- Manage visitor sign-ins and notify staff of arrivals
- Receive, sort, and distribute mail and packages
- Maintain a clean, organized reception and lobby area
Office & Facilities Support
- Perform daily walkthroughs to ensure office cleanliness and organization
- Prepare conference rooms for meetings (water, supplies, seating)
- General office duties as needed
Qualifications
Experience
- 0–2 years in a customer-facing role (reception, hospitality, retail, call center, or similar)
- No prior office administration experience required — training provided
Technical Skills
- Comfortable with computers, email, and basic productivity tools
- Willingness to learn Microsoft 365, Outlook, Teams, and SharePoint
- Basic typing and data entry skills with attention to accuracy
Soft Skills
- Professional, warm, and welcoming demeanor
- Reliable, punctual, and consistent
- Organized and detail-oriented
- Clear communicator who asks questions when needed
- Proactive and helpful team player
Additional Information
Preferred (Nice to Have)
- Prior front-desk or office experience
- Experience in a tech, IT, or telecom environment
- Familiarity with Microsoft Teams or SharePoint
- Comfortable working independently
- Professional presence when engaging with customers
- Strong sense of ownership and accountability
- Able to balance operational urgency with everyday task
All your information will be kept confidential according to EEO guidelines.