FBA Supervisor

Job Summary

The FBA Operations Supervisor is responsible for overseeing daily Amazon FBA and fulfillment operations to ensure accurate, timely, and compliant order processing and shipment execution. This role manages staffing, workflow prioritization, carrier coordination, inventory movement, and operational performance within a fast-paced distribution environment. The supervisor partners closely with warehouse leadership, customer service, IT, finance, and sales teams to maintain service levels, improve operational efficiency, reduce chargebacks, and support Amazon compliance standards.

Essential Duties & Responsibilities

Fulfillment & Warehouse Operations

· Oversee daily Amazon FBA and e-commerce fulfillment operations, ensuring orders are processed, packed, loaded, and shipped accurately and on schedule.

· Monitor daily order volume and staffing levels to support operational demands and productivity goals.

· Ensure all orders are prioritized based on:

o Amazon shipping requirements

o Expedited orders

o FIFO (First In, First Out)

o Required ship dates

o Customer compliance standards

· Coordinate inbound and outbound shipments to meet Amazon routing, labeling, palletizing, and compliance requirements.

· Monitor workflow to ensure orders are closed and invoiced in a timely manner.

· Support warehouse productivity, quality control, inventory accuracy, and operational efficiency initiatives.

· Assist with troubleshooting operational delays, shipping issues, and fulfillment exceptions.

Amazon FBA & Compliance

· Work closely with operations teams to ensure FBA shipments are prepared according to Amazon standards and delivery timelines.

· Investigate FBA shortages, shipment discrepancies, and compliance issues while providing supporting documentation for reimbursement claims.

· Review customer and Amazon chargebacks and coordinate corrective action plans to reduce future occurrences.

· Track operational KPIs including:

o Order accuracy

o On-time shipping

o Productivity

o Chargebacks

o Shortage claims

o SLA compliance

· Ensure SOPs and operational procedures remain current and compliant with Amazon and customer requirements.

Staffing & Leadership

· Supervise daily workflow and team performance within fulfillment operations.

· Recruit, interview, train, and develop warehouse and fulfillment staff.

· Schedule labor according to forecasted order volume and operational needs.

· Provide coaching, feedback, and performance evaluations to team members.

· Promote a safe, organized, and productive work environment.

· Assist with audits, inventory reviews, and operational reporting as needed.

Communication & Carrier Coordination

· Coordinate with parcel carriers and freight partners to ensure timely pickups and adequate capacity during peak volume periods.

· Communicate operational updates, risks, delays, and recommendations to leadership, sales, IT, finance, and customer service teams.

· Collaborate cross-functionally to improve operational processes and customer satisfaction.

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Required Skills & Abilities

· Strong understanding of Amazon FBA fulfillment processes and compliance requirements.

· Knowledge of warehouse operations, shipping procedures, and inventory control practices.

· Excellent leadership, organizational, and time-management skills.

· Strong analytical and problem-solving abilities.

· Ability to manage multiple priorities in a fast-paced fulfillment environment.

· Effective verbal and written communication skills.

· Experience working with operational KPIs and productivity metrics.

· Proficiency in Microsoft Office Suite, especially Excel.

· Experience with WMS, ERP, or fulfillment systems preferred.

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Education & Experience

· High school diploma or equivalent required.

· 2–3 years of experience in warehouse, fulfillment, or Amazon FBA operations required.

· Previous supervisory or team lead experience preferred.

· Experience with Amazon Seller Central, omni-channel fulfillment, customer compliance, and distribution operations preferred.

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Physical Requirements

· Ability to work in a warehouse and office environment.

· Prolonged periods of standing, walking, and computer work.

· Must be able to lift up to 50 pounds as needed.

· Ability to work flexible hours, including overtime during peak seasons if required.