What are the responsibilities and job description for the Regional Operations Manager - Business Process Outsourcing position at IST Management Services?
Overview
This is a fantastic opportunity to apply your knowledge of facilities management and business services as Regional Operations Manager with IST Management. The Regional Operations Manager maintains and grows existing accounts and manages Operations Managers, Site Managers and Site Supervisors at various locations including, but not limited to, mail, copy, fax and other administrative services mainly in the St. Louis MO region and surrounding area, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Ideal candidates will enjoy variety in their work and leading others to succeed. Candidates must have significant experience managing multiple people-based office services and facilities management accounts for multiple customers. Prior legal account management experience highly preferred.
Schedule and Location
The Regional Operations Manager role is a full time, salaried position, operating Monday - Friday during regular business hours. The Regional Operations Manager will travel to and visit client sites in the St. Louis region as necessary to maintain client relationships and operations needs, and will perform other related work remotely. While most sites are centralized around STL, position territory also includes Overland Park, KS, DeSoto, KS and O'Fallon, IL.
The Regional Operations Manager must be flexible for coverage on-site as needed, as well as for networking and entertainment functions with employees and clients' off-site - including occasional evenings and weekends. The Regional Operations Manager must have access to reliable transportation, including to sites not along public transportation routes.
Compensation
While the compensation for this position is dependent upon the candidate’s experience and qualifications, the approximate salary for this position will be $120,000.00 - $130,000.00 .
IST Management offers full benefits options, including medical insurance, dental, vision, short and long term disability, life, 401K, paid time off, 7 paid holidays, pet insurance and bonus incentives.
Who We Are
In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.
We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!
You can check out istmanagement.com for more info on us!
Responsibilities
The Regional Operations Manager maintains and grows existing accounts and manages Operations Managers, Site Managers and Site Supervisors at various locations including, but not limited to, mail, copy, fax and other administrative services in the St. Louis and surrounding region, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Other responsibilities include:
Essential Job Functions:
Non-Essential Job Functions:
Qualifications
Candidates must have significant experience managing multiple people-based office services and facilities management accounts for multiple customers. Prior legal account management experience highly preferred. Other qualifications include:
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
Salary : $120,000 - $130,000