What are the responsibilities and job description for the Operations Manager - Business Process Outsourcing position at IST Management Services?
Schedule and Location
The Operations Manager role is a full time, salaried position, operating Monday - Friday during regular business hours. The Operations Manager will travel to and visit each of their 8-10 client sites in the greater in the STL area every 1-2 weeks, and will perform other related work remotely.
The Operations Manager must be flexible for coverage on-site as needed, as well as for networking and entertainment functions with employees and clients' off-site - including occasional evenings and weekends. The Operations Manager must have access to reliable transportation, including to sites not along public transportation routes. While most sites are centralized around STL, position territory also includes Overland Park, KS, DeSoto, KS and O'Fallon, IL.
Position may require occasional air travel.
Compensation
While the compensation for this position is dependent upon the candidate’s experience and qualifications, the approximate salary for this position will be $110,000.00 - $110,000.00 per year
IST Management offers full benefits options, including medical insurance, dental, vision, short and long term disability, life, 401K, paid time off, and bonus incentives.
Who We Are
In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S.
We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!
You can check out istmanagement.com for more info on us!
The Operations Manager will lead and develop multiple teams of business support professionals at client sites throughout the in the St. Louis metro and surrounding areas, will take ownership of client communication and relationships, including off-site at networking and entertainment functions, and will follow through on our commitments to excellent service for our clients and upward mobility for our talented employees. Other duties include:
- Traveling to client sites regularly - 8-10 sites totalling ~30FTEs with more expected in 2026
- Partner with corporate support teams to continue IST Management's sustained growth; attend appointments with sales representatives; work with corporate recruiting team and site leadership to manage the recruiting process on site and off - including training and retention
- Maintain effective written and oral communications with clients, employees, and leadership; reporting
- Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work, including: facilities services, mailroom and copy center services, corporate hospitality, janitorial and cleaning services, event planning and execution, vendor management, and more
- Manage renewals and contract amendments working directly with clients; budget and expense control
- Maximize productivity through efficient use of standard operating procedures and development/implementation of new best practices
- May be required to assist in implementing new site start-ups outside of home state; may be required to travel to other locations outside of home state to manage sites on occasion
- Cross training for other functions; tasks as assigned
Candidates must have at least 3 years' experience managing facilities management or business/office services operations, prior experience managing sites for multiple customers, and must have experience leading a team of 10 or more. Prior experience leading mailroom operations in a legal environment is highly preferred. Other qualifications include:
- Computer savvy and digital literacy - including advanced knowledge of Microsoft Office suite
- Excellent communication skills, verbal and written
- Knowledge of supervisory techniques to manage, motivate and train employees; must have ability to multi-task, manage multiple accounts, and establish priorities
- Must have attention to detail and ability to critically think through and resolve problems
- A valid driver’s license and/or access to reliable transportation, including to sites not along public transportation routes
- Ability to lift up to 55 pounds; standing for long periods of time; significant walking
- High school diploma or GED equivalent is required
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
Salary : $110,000