Sales Manager

Position: Sales Manager (Future Director Pathway)

Reports to: VP, Sales, Marketing, & Customer Success

Location: Lenexa, KS (flexibility to work remotely on a blended or full-time basis)

Employment Type: Full-Time

Experience Level: 5 Years

Salary Range (OTE): $180-220k OTE (60/40 base variable)

FLSA: Exempt

Benefits: Health, dental, vision, 401k match (100% vested), as well as paid vacation, sick time, and holidays.

About ISPN

ISPN is a private-equity-backed managed services provider redefining how broadband providers turn customer experience into a competitive edge. For more than 30 years, we’ve helped community-focused and regional broadband providers deliver exceptional subscriber care through a comprehensive suite of managed solutions, including:

·        Subscriber Support: 24/7 U.S.-based Industry-leading technical support and customer service for broadband subscribers

·        NOC & Monitoring: 24/7 U.S.-based monitoring, proactive remediation, and issue resolution

·        Managed Server Solutions: Secure hosting and infrastructure management

·        Marketing Services: Harper Broadband Marketing Library and Fractional CMO services

We proudly serve ~300 community-focused broadband providers where trust and execution are everything, and are known for 98% retention, 70 NPS, unmatched SLAs, and hyper-responsive support.

Our mission: To be the trusted partner to broadband providers by delivering the industry’s best managed services that help close the digital divide - because connectivity is the foundation for opportunity.

Why This Role — Why Now

ISPN is scaling bookings and integrating a major acquisition. The AE motion is proven — now we need the managerial force multiplier who turns momentum into mastery.

This is a hands-on leadership role for a builder who loves the field as much as the forecast, sharpens reps daily, and builds a system that wins every quarter.

Impact You’ll Own

·        Hit the number: Deliver ≥ 100 % team bookings with ≥ 3.5× pipeline coverage and ± 10–15 % forecast accuracy.

·        Lift conversion & win rate: Coach live through discovery, demos, and negotiations to elevate closing velocity and confidence.

·        Make great sellers greater: Design and lead training that expands broadband IQ, product fluency, and “selling the ISPN way,” ensuring comprehension and retention.

·        Shorten ramp, build resilience: Cut AE ramp from 6 → 4 months, reduce attrition, and keep a ready bench through top-grading and recruiting.

·        Operationalize scale: Build the rhythms, systems, and culture that power predictable growth and a 50% bookings increase in FY26.

How You’ll Do It

·        Coach from the front: Join calls, run roleplays, and deliver actionable feedback using MEDDICC and ECDA frameworks.

·        Run the rhythm: Weekly 1:1s, deal inspections, and WBR/MBR reviews that drive ownership, not reports.

·        Harden the system: Enforce HubSpot hygiene, stage balance, and disciplined forecasting; no sandbagging, no guesswork.

·        Enablement that sticks: Build and run ISPN University Luster roleplays; reinforce through micro-clinics, certifications, and metrics.

·        Multiply through partnership: Align with Marketing on event and outreach programs; collaborate with Customer Success to drive expansion and multi-product adoption.

·        Build industry and vendor alliances: Develop trusted relationships with broadband associations, vendor partners, and technology providers to expand reach, unlock co-marketing opportunities, and stay ahead of market trends.

·        Champion scalability: Partner with leadership to operationalize repeatable systems, territory plans, and forecasting cadences that scale predictably.

What Success Looks Like (12 Months)

·        Bookings: ≥ 100 % quota; sustained growth trajectory.

·        Pipeline: ≥ 3.5× coverage, clean data, balanced stages.

·        Forecast: ± 10–15 % accuracy.

·        Conversion: Lead → Deal ≥ 7 %; Win Rate ≥ 35 %.

·        Ramp & Retention: New AEs productive ≤ 4 months; ≥ 90 % AE retention.

·        Culture: High-accountability, high-recognition, low-ego. Hungry. Humble. Kind.

Candidate Profile

You’re a sales coach, culture-builder, and operator rolled into one. You believe that systems create freedom, that data tells the truth, and that people deliver results when they’re coached, not managed.

·        Experience: 3 years in B2B sales leadership (SaaS, MSP, or telecom preferred).

·        Proven success leading 6 – 10 AEs in outbound or full-cycle roles with consistent team quota attainment and the data to prove it.

·        Builder mentality: You’ve implemented sales sequences, playbooks, or enablement programs that improved win rates and shortened ramp time.

·        Coaching DNA: You thrive on roleplays, call reviews, and skill development; you measure success by your team’s growth curve.

·        Analytical rigor: Fluent in all things CRM (we use Hubspot, but not a requirement), forecasting, and pipeline inspection; you manage through data, not anecdotes.

·        Cultural fit: Calm under pressure, emotionally intelligent, and direct — you lead with empathy but hold the bar high.

·        Environment: You’ve excelled in PE-backed or high-growth settings where structure, adaptability, and urgency coexist.

What You’ll Love Here

At ISPN, we’re serious about results — but we lead with humanity. You’ll find no politics, no silos, no ceilings — just a team that shows up hungry, humble, and kind. You’ll have direct impact, executive visibility, and the runway to become a Director as our AE organization scales beyond 10 reps in the next 18 months.

Join us to build something lasting — a sales culture defined by trust, accountability, and momentum.

Equal Opportunity and Inclusion Statement: ISPN is an equal opportunity employer deeply committed to diversity, equity, and inclusion. We celebrate the diverse background and perspectives of all our employees and are dedicated to fostering a welcoming and respectful environment. We encourage applicants from all walks of life to join our team, as we believe that a variety of experiences and viewpoints drives innovation and success. At ISPN, inclusivity is not just a policy, but a key part of our identity and how we operate.