Systems Configuration Analyst

Company Description

iSpace is a global services company focused on outsourcing, consulting and staffing. Over the last decade, we have helped numerous corporations and institutions reach their business objectives and IT goals.

iSpace services are centered in three areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of seasoned professionals based in the United States and India focus on providing results, driving innovation and affecting outcomes. Our clients have come to rely on our expertise, our commitment to quality, customer service and our innovative approach to problem solving to help create sustainable value for their customers and shareholders.

Specializing in Healthcare, Entertainment, Automobile and Financial Services, we work with Fortune 1000 companies throughout the United States. Our commitment to customer satisfaction is reflected in the fact that over 90% of our client base have remained with us for over 5 years.

Job Description

Title: Systems Configuration Analyst
Location: Huntington Beach, CA 
Duration: Full-Time Employment with CLIENT

The Systems Configuration Analyst is responsible for configuring, maintaining, and optimizing system software and tools to meet Client's Health Plan needs. This role involves analyzing business user requirements, implementing system configurations, troubleshooting issues, and ensuring that system performance aligns with business goals. The ideal candidate combines technical expertise with strong problem-solving, documentation, and communication skills.

This role will work closely with Operations, Clinical, and IT leadership to analyze, interpret, and implement various system needs, objectives, and performance, playing a crucial role in researching and testing new system releases for configuration opportunities and impacts.

This role reports to the Chief Information Officer (CIO) and will work closely with other executive operational leadership and business domain experts.

Responsibilities

• System Configuration and Maintenance
• Configure and optimize enterprise systems to meet user requirements and business objectives.
• Ensure accurate setup and modification of system parameters, workflows, and settings.
• Manage version upgrades, patches, and system updates.

Requirements Analysis and Documentation

• Collaborate with stakeholders to gather and document system requirements.
• Translate business needs into technical requirements.
• Maintain comprehensive documentation for system configurations, processes, and procedures.

Troubleshooting and Support

• Investigate, diagnose, and resolve system-related issues promptly.
• Provide technical support and training to users regarding system functionality and best practices.
• Develop and implement solutions to enhance system performance and reliability.

Quality Assurance and Testing

• Conduct system testing to ensure configurations meet business requirements.
• Identify and resolve errors or inconsistencies in system functionality.
• Assist in the development and execution of test plans.

Process Improvement and Collaboration

• Recommend process improvements to enhance system efficiency and effectiveness.
• Work closely with cross-functional teams, including IT, operations, and business units.
• Stay updated on emerging technologies and industry trends to propose innovative solutions.

Requirements:

Minimum Qualifications

• Bachelor's degree preferred in Computer Science, Information Systems, or a related field
• 2-5 years of experience in system configuration, system administration, or a similar rol
• Demonstrated experience in health plan, MSO, or Financially Delegated IPA is preferred
• Demonstrated experience with claim, enrollment, and/or provider data systems is preferred

Professional Competencies

• Proficiency in system configuration tools and methodologies.
• Familiarity with database management and SQL.
• Strong documentation skills and experience with Microsoft Office tools and solutions
• Understanding of system lifecycle management and ITIL practices.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Ability to manage and prioritize multiple tasks, promote teamwork and fact-based decision making
• Critical listening, problem solving, and communication skill
• Ability to work independently and within a team environment
• Ability to work in a fast-paced, start-up culture with resiliency in a changing environment

Additional Information

All your information will be kept confidential according to EEO guidelines.