Client Support Specialist

Isola, an industry leader in global materials sciences whose mission is to improve life by enabling innovation in electronic products, is hiring a Client Support Specialist at our Chandler, AZ location.

The Role:

The IT Support Analyst will provide primary technical support to our global workforce, addressing a wide range of hardware, software, and networking issues. This role is a great opportunity for a motivated professional to work independently and collaborate with IT teams worldwide on day-to-day support and larger strategic projects.

WHO WILL LOVE THIS JOB

• An efficient worker — you enjoy juggling multiple priorities and multitasking with ease

• A great teammate — you thrive in a fast-paced environment and contribute positively

• A task-oriented professional — you find satisfaction in independently checking items off your to-do list

Top Responsibilities

• Serve as the first point of contact for technical support inquiries, providing timely and effective solutions to users globally.
• Manage the full lifecycle of IT service tickets, from initial response and documentation to resolution.
• Install, configure, and troubleshoot computer hardware, operating systems, and applications.
• Diagnose and resolve system and network problems, including hardware and software faults.
• Execute major IT projects and initiatives as assigned.
• Perform root cause analysis for recurring issues and develop preventative procedures.
• Administer and support our Office 365, AWS, and other cloud-based systems, ensuring seamless operation.
• Maintain the availability of Office 365 applications (Outlook, Teams, SharePoint, OneDrive) through daily maintenance and monitoring.
• Administer user accounts, groups, and devices in Active Directory (AD), including managing AD policies.
• Create and update technical documentation, policies, and user guides.

Strategic Focus

• Execute assigned projects and initiatives

• Manage and operate Office Products and other public/private cloud technologies

• Support and administer email and collaboration systems, spam filtering, mobile device management, etc.

• Monitor, diagnose, troubleshoot, and resolve issues

• Maintain availability of Office 365 tools (Outlook, Skype, OneDrive, SharePoint, Teams) through preventive and remedial maintenance

• Comply with change management and security protocols

• Create, maintain, and update technical documentation, diagrams, policies, procedures, user guides, and related materials

• Manage users, groups, and devices in Active Directory (AD); create and maintain AD policies

Qualifications

We are seeking a team player with strong analytical, problem-solving, and communication skills, along with a personal commitment to learning and contributing.

Desirable knowledge includes:

• Expertise in Office 365 user and admin management

• Microsoft, Fortinet, and VMware certifications are a plus

Education and Experience

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of 6 years of relevant IT experience, including:

o 3 years of hands-on experience in administering Office 365 for business.

o 3 years of experience in an IT support role.

Desirable Knowledge

• In-depth expertise in Office 365 administration.
• Knowledge of administering virtualization technologies.

Certifications

• Microsoft, Fortinet, or CompTIA certifications are a plus.

WHAT'S IN IT FOR YOU?

• Opportunity to deliver quality products worldwide

• Personal growth and advancement

• A culture that encourages innovation, enthusiasm, and collaboration

REQUIRED QUALIFICATIONS

• Strong verbal and written communication skills

• Ability to communicate effectively both orally and in writing

• Proficiency in reading, writing, and verbal communication is essential

Be part of a growing team establishing Chandler as a leader in the industry.