What are the responsibilities and job description for the IT Support Specialist position at ISMG - Information Security Media Group?
About Us
ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10 brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.
We’re not just evolving—we’re accelerating. By expanding our solution offerings and enhancing our go-to-market strategies, we’re entering one of the most exciting phases in our company’s growth. This is the moment to join us.
About the Role
We are seeking a proactive and detail-oriented IT Support Specialist to join our team in our Princeton HQ! This individual will play a critical role in ensuring smooth day-to-day IT operations by providing responsive, hands-on technical support for staff, managing equipment, and assisting in maintaining the security and stability of our technology environment.
This is an excellent opportunity to step into a critical role where you’ll have immediate impact on the efficiency and security of our operations. You’ll gain exposure to a wide range of IT support functions, work closely with leadership, and contribute directly to creating a seamless technology experience for our teams.
The ideal candidate will be a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset.
Key Responsibilities
Why Join ISMG?
ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10 brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.
We’re not just evolving—we’re accelerating. By expanding our solution offerings and enhancing our go-to-market strategies, we’re entering one of the most exciting phases in our company’s growth. This is the moment to join us.
About the Role
We are seeking a proactive and detail-oriented IT Support Specialist to join our team in our Princeton HQ! This individual will play a critical role in ensuring smooth day-to-day IT operations by providing responsive, hands-on technical support for staff, managing equipment, and assisting in maintaining the security and stability of our technology environment.
This is an excellent opportunity to step into a critical role where you’ll have immediate impact on the efficiency and security of our operations. You’ll gain exposure to a wide range of IT support functions, work closely with leadership, and contribute directly to creating a seamless technology experience for our teams.
The ideal candidate will be a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset.
Key Responsibilities
- Primary IT Support: Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office.
- Equipment Deployment & Management: Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.
- System Patching & Troubleshooting: Identify and resolve patching failures to ensure systems remain updated and secure.
- Vulnerability Monitoring & Remediation: Monitor alerts from security tools and remediate vulnerabilities in a timely manner.
- On-Site Support: Provide reliable in-person support for staff in both the Princeton and NYC offices.
- Coverage & Backup: Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.
- Documentation & Process Improvement: Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing.
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- 3–5 years of experience providing IT support in a fast-paced, professional environment.
- Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications.
- Experience with device imaging, software deployment, and endpoint management tools.
- Familiarity with patch management, vulnerability monitoring, and endpoint security solutions.
- Excellent troubleshooting skills with a structured and methodical approach to problem-solving.
- Strong interpersonal and communication skills with the ability to support users of varying technical levels.
- Ability to manage multiple tasks, set priorities, and meet deadlines independently.
- Willingness to travel occasionally to support the NYC office.
- Be part of a fast-growing cybersecurity media and intelligence powerhouse at the forefront of digital transformation.
- Collaborate with a global team of innovative thinkers and creative professionals.
- Enjoy a supportive culture that values autonomy and excellence.
Apply Now! Visit ISMG.io to learn more.
- Located on-site at our Princeton, NJ office with occasional travel to our NYC office.
- Exact compensation dependent on skills and experience level.
Salary : $60,000 - $70,000
