Guest Services Supervisor - Aquatics

Job Overview

We are seeking an energetic and detail-oriented Guest Services Supervisor specializing in Aquatics to lead our aquatic guest experience team. In this dynamic role, you will oversee daily operations at our aquatic facilities, ensuring a safe, welcoming, and enjoyable environment for all visitors. Your leadership will drive exceptional customer service, coordinate event activities, and manage staff to uphold the highest standards of safety and hospitality. This position offers an exciting opportunity to combine your passion for hospitality, management expertise, and aquatic operations to create memorable experiences for our guests.

Requirements:

Ensure adequate staffing of lifeguards/attendants in the pool area hours of operation.

Timely and accurately process staff payroll.

Document, record and sign for department time sheets.

Oversee the staff scheduling and changes.

Maintain and process the personnel records of department employees.

Provide supervision of annual evaluations and corrective actions.

Prepare, provide & requested statistics, reports and spreadsheets.

Schedule maintenance and repairs needed on department assets.

Interview, hire, trail, mentor and terminate staff as necessary.

Provide information and input in the annual budget process.

Maintain active surveillance of the pool areas.

Know/review all emergency procedures and respond to emergency situations immediately in accordance with policies and procedures. Complete related reports as required.

Know, understand, and consistently apply safety rules, policies and guidelines for the pool.

Perform equipment checks and ensure appropriate equipment is available as needed.

Keep the pool free of hazardous conditions. an meetings and training. Coordinate with other departments as needed.

DESIRED QUALIFICATIONS:

Education : Skills and Abilities: High School Diploma or GED. be at least 18 years 0B. Lifeguard education & training.

Certifications: CPR for the Professional Rescuer, AED, Basic First Aid. Current Lifeguard certification with ability to assist in training pool attendants Knowledge of customer service standards and procedures.

Basic computer knowledge. Must maintain lifeguard certification and have supervisory experience.

Must have the ability to get along well with guests and co-workers. Basic computer skills required. Hours will vary with pool including evenings and holidays

Join us as a Guest Services Supervisor - Aquatics to lead with enthusiasm and ensure every guest leaves with a smile! Your expertise will help craft memorable moments while maintaining the highest standards of safety and service excellence in our vibrant aquatic environment.

Pay: $20.00 - $28.06 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $28