What are the responsibilities and job description for the Yacht Division Product Specialist position at Island Marine Center?
OVERVIEW:
The Yacht Support Product Specialist is an integral part of the growth strategy and focus for the Yacht Division. The Yacht Support Product Specialist will be responsible for being a liaison to our teams as well as creating and delivering customer experience the drives a next level of confidence for our customers and the team. The growth & development of the Yacht Division requires that our valuable customers, retail locations and dealers are educated and supported at a high level.
DUTIES AND RESPONSIBILITIES:
- Enthusiastically embrace MarineMax values
- Acquire complete product knowledge of all Yacht Division models from all perspectives.
- Work with Yacht Support and service teams to provide technical support to customers, technicians, service support, service managers and sales.
- Embrace utilization of the MarineMax digital platform for all communication.
- Collaborate with all team members, stakeholders, and dealer network to execute cohesive roll out campaigns for educational initiatives for our customers of the yacht division.
- Collaborate with team on common issues for the manufacturer and work with Yacht Support to present a clear concise packet of information to the manufacturer to ensure issues are resolved or refined on future boats.
- Work closely with teams to tailor existing delivery documentation and refined specifically for yacht deliveries.
- Strategize with Yacht Support, Service Manager, National Warranty Manager to develop a gallery of training videos, how-to videos, and educational pieces for our customers.
- Support teams at regional boat shows and customer events.
- Maintain a professional and supportive relationship with all clients, fellow team members, vendors, and the manufacturers.
- Participate in and be a leader for getaways and yacht division customer events.
- Assist Yacht Support and stores to always maintain FANS Scores of 80% or higher for the Yacht Division.
- Support and work on all other tasks are deemed necessary for the team’s success.
REQUIREMENTS:
- International and domestic travel required
- Some weekends and after-hours support is necessary
- Captains license a plus
The role works closely with the entire network of locations working with Yacht Support and assisting with the roll-out of these initiatives to MarineMax stores and related Yacht Division business units.