HVAC Technical Service Manager

Job Summary

We are seeking a dynamic and experienced Territory HVAC Service Manager to lead and oversee all HVAC service operations within a designated region. This role is vital in ensuring exceptional customer service, efficient technical operations, and the seamless coordination of service technicians. The ideal candidate will possess strong mechanical knowledge, extensive experience in residential and commercial HVAC systems, and a passion for driving team performance. As a key leader, you will manage service delivery, troubleshoot complex systems, and foster relationships with clients to uphold our reputation for excellence in building automation, refrigeration, and mechanical systems maintenance.

Key Responsibilities

Technical Support

• Provide technical assistance to HVAC contractors regarding equipment installation, startup, diagnostics, troubleshooting, and repair.
• Assist customers and branch personnel in resolving product and application issues in both residential and commercial HVAC systems
• Conduct on-site visits as needed to support equipment commissioning, troubleshooting, and warranty-related concerns.
• Serve as the primary technical escalation point for complex field issues.

Training & Education

• Develop and conduct technical training programs for internal employees and contractor customers.
• Lead classroom, hands-on, and virtual training sessions covering HVAC equipment, controls, troubleshooting procedures, and industry best practices.
• Support product launches and educate customers on new technologies and equipment offerings.
• Assist branches with onboarding and technical development of employees.

Vendor & Manufacturer Relations

• Work closely with manufacturer representatives and vendors to investigate and resolve product-related issues.
• Coordinate warranty and technical support efforts between customers, branches, and manufacturers.
• Communicate product updates, technical bulletins, and best practices to internal employees and customers.
• Provide field feedback to manufacturers regarding product performance and customer needs.

Customer Support & Relationship Management

• Build and maintain strong relationships with contractor customers throughout the territory.
• Support sales and branch teams by providing technical expertise during customer interactions.
• Promote customer confidence through timely, professional, and effective problem resolution.

Skills/Experience

• Extensive construction experience with a solid understanding of HVAC system installation and repair processes.
• Proven service technician experience with expertise in schematics reading, HVAC design principles, electrical diagnostics, refrigeration systems (including ammonia refrigeration), plumbing, welding, and boiler operation.
• Strong mechanical knowledge of mechanical systems repair including air conditioning units and building automation systems.
• Familiarity with EPA regulations related to refrigerants and environmental safety standards.
• Ability to diagnose issues using tools such as ohmmeters and other electrical testing equipment; proficient in equipment repair techniques.
• Experience managing field service teams in a fast-paced environment; excellent leadership skills to motivate technicians.
• Knowledge of property maintenance practices along with appliance repair skills.
• Valid driver’s license with a clean driving record; experience operating driver vehicles preferred.
• Ability to interpret technical schematics and HVAC drawings; familiarity with HVAC/R codes and safety standards is essential.
• Mechanical experience with welding techniques; capable of performing or overseeing repairs on various mechanical components.

Join us as a Territory HVAC Service Manager to lead innovative solutions that keep buildings comfortable and efficient! Bring your technical expertise and leadership skills to deliver top-tier service while advancing your career in a vibrant industry focused on sustainability and excellence.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• HVAC: 10 years (Required)

Work Location: In person

Salary : $70,000 - $100,000