IT Help Desk Specialist - Korean Bilingual

Company Overview

The Company is a global construction equipment manufacturer operating from a North-American headquarters based in Atlanta, Georgia. It partners with over 195 dealer locations across the United States and Canada and offers a full line of construction equipment, from excavators, wheel and compact loaders, and dozers to compact construction and specialty equipment.

Position Overview

The IT Help Desk Specialist manages the organization’s IT infrastructure and provides end-user support for office, warehouse, and remote environments. Responsibilities include resolving helpdesk tickets; supporting hardware and software; deploying PCs, printers, PDAs, and warehouse label printers; assisting with IT projects to meet KPIs; managing assets; and implementing IT structural plans as directed by the IT Manager.

Responsibilities

• Troubleshoot and resolve helpdesk tickets from office, warehouse, and remote employees
• Install, configure, and maintain IT hardware, including PCs, laptops, printers, monitors, docking stations, and warehouse devices (PDAs, label printers, and APs)
• Diagnose and resolve hardware and software issues, including system configurations and user environments
• Set up and onboard IT equipment for new hires, ensuring proper system access and functionality
• Manage IT onboarding and off-boarding processes, including new-hire setup, account and license setup/removal, email backup and forwarding, and asset recovery with proper inventory updates and documentation
• Manage IT assets, including inventory tracking, audits, and lifecycle management
• Perform basic network support, including Ethernet cabling, phone-line setup, and connectivity troubleshooting
• Support office infrastructure changes, including workspace setup, equipment relocation, and expansion projects
• Ensure reliability, safety, and proper operation of IT equipment across office and warehouse environments
• Assist with IT projects, system upgrades, and ongoing maintenance tasks.
• Provide user support and guidance on IT systems, tools, and best practices
• Maintain documentation for IT procedures, configurations, and asset records
• Coordinate with vendors for hardware repairs, replacements, and service requests
• Other duties and functions appropriate to the position as assigned by the IT manager from time to time

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Minimum of 1-2 years experience in IT helpdesk support or corporate IT administration
• IT-related certifications are a plus
• Good communication skills, initiative, and strong problem-solving skills
• Ability to conduct IT diagnostics and provide timely and effective solutions to users
• Adaptable, flexible, and able to manage frequent changes and multitask in a fast-paced environment
• Detail-oriented and capable of working independently or collaboratively within a team
• The work environment is a non-smoking office environment, and accommodations can be made for handicapped
• employees
• Travel only required on an “as-needed” basis
• Bilinguals in English/Korean is required