Live Chat Agent

ISAarchitectural is the leading sales force for architectural products in the Mid-Atlantic region, with over 80 years of combined experience in the commercial construction industry. Based in Washington DC, Virginia, Maryland, Delaware, Eastern Pennsylvania, and Southern New Jersey, our expert team provides design assistance, contractor relations, and market research to architects, contractors, and manufacturers. We are dedicated to delivering high-quality exterior building envelope solutions and interior ceiling and wall systems. Partnering with an elite group of manufacturers, ISAarchitectural is committed to driving innovation and value in the industry.

The Live Chat Agent serves as a key point of contact for online customer interactions. This full-time, on-site role, based in Baltimore City County, MD, involves professionally responding to customer inquiries through live chat, providing prompt and accurate product information, resolving customer issues, and ensuring a positive client experience. The agent will collaborate with internal teams to address customer needs and feedback, drive engagement, and maintain service excellence.

• Strong communication, active listening, and interpersonal skills to engage professionally and courteously with clients.
• Proficiency with live chat platforms and customer relationship management (CRM) systems.
• Problem-solving and critical thinking abilities to address customer inquiries and resolve issues efficiently.
• Strong time management, organization, and multitasking skills within a fast-paced environment.
• Basic understanding of architectural products or a willingness to learn is a plus.
• Proficiency in Microsoft Office Suite or similar tools.
• Ability to work collaboratively with the team and autonomously when required.
• Attention to detail and an ability to maintain professionalism and confidentiality.
• High school diploma required; a college degree or relevant customer service certification is a plus.