Commercial Invoice Administrator

Job Description:

Isaac Heating & Air Conditioning is currently in search of a Commercial Invoice Administrator for their Rochester, NY team. In this role, you will support commercial technicians and clients through various administrative tasks.  

Summary:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Responsibilities:

• Responsible for invoicing service tickets efficiently to maximize revenue across all applicable departments
• Accountable for reviewing work orders and jobs for accuracy, resolving errors to close outstanding items in a timely manner
• Assist with booking service calls and scheduling service orders from emails and portal clients
• Maintain various client portals to assist in managing the services, interactions, maintenance, and facilities requests from clients
• Answer questions regarding commercial clients to assist the contact center
• Provide customer support when needed
• Provide administrative support to field technicians and sales staff
• Assist with commission reporting
• Perform other duties as assigned by your manager

Job Qualifications:

• High school diploma or equivalent required
• Associate degree in a related field, and/or 3 years of administrative or related experience preferred
• Proficient with Microsoft Office (Excel, Word, Teams etc.)
• Working knowledge of Service Titan and/or Service Channel preferred

Competencies:

• Excellent written, verbal, and active listening skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Strong organizational skills
• Ability to work individually and as part of a team
• Customer focused
• Problem-solving skills

What can we offer you?

• Competitive base pay
• Medical, vision, and dental insurance
• 401(k) retirement plan with company match

The starting base range for this position is $22 to $27 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.

Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.