Sr. Associate - Office ($27.98 - $38.46)

Position Summary

Support the operations management leadership team (Senior Manager, Manager and Assistant Manager) by performing administrative and reporting functions, integral to the day-to-day management of assigned office properties. Ensure superior customer service by resolving requests efficiently and seamlessly maintain all accounting related administration including processing invoices and general accounts payable/receivable.

Key Responsibilities

• Resolve customer service calls and requests as necessary; including calls escalated from Associate level as needed.
• Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.
• Maintain vacant suites and marketing materials as needed.
• Participate in Landscape and Janitorial Walks to ensure property appearance is in accordance with all building standards.
• Prepare and distribute customer billing (monthly or off-cycle as needed).
• Perform accounts receivable/payable tracking and communication of delinquencies to Operations Manager.
• Print and review financial reports for Operations Manager; identifies and resolve outstanding issues.
• Assist in preparing property and portfolio contracts, both routine and special projects.
• Ensure compliance of vendor contracts (e.g., maintenance, landscape, waste removal, pest control).
• May review, audit, collect customer insurance certificates, and maintain compliance.
• Assist Operations Manager with customer move-ins and move-outs.
• Ensure rent is billed to the customer correctly, including pro-rations, common area maintenance, tax and insurance.
• Review and approve customer lease profiles.
• Maintain and update various databases, spreadsheets, and directories.
• Assist Operations Manager with Business Plan preparation.
• Assist Operations Manager with review and distribution of CAM Reconciliations and Estimates.
• Assist with submissions to Design Review Team.
• Assist operations management team in facilitating customer events.
• Initiate/assist with special projects for team.
• Provide general office support as needed.
• May create general notices to customers as needed.
• Coordinate minor tenant improvements such as paint and carpet.
• Issue purchase orders; maintain Purchase Order log.
  
  

Additional Skills

Preferred Education:

Additional Requirements

Preferred Years of Relevant Work Experience:

Minimum Qualifications / Other Expectations

Education & Experience:

• Bachelor’s Degree preferred
• 1 – 3 years of relevant work experience
• Property/Operations Management experience preferred
  
  

Other

• Real Estate License a plus
• Proficient in Word, Excel and Outlook
• Detail oriented and able to prioritize tasks
• Customer service focused
• Organized, reliable, self-motivated, courteous, and patient
• Responsive to emergency situations
• Basic accounting skills
• This position, depending on physical location, may require:
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
  

Compensation

Base Pay Range: $27.98 - $38.46

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Office Properties (a division of Irvine Company) offers a portfolio that includes more than 550 office buildings in premier locations: Orange County, Los Angeles, San Diego, Silicon Valley, Chicago and New York.

We’ve evolved the traditional office to something much more: a modern working community. Featuring innovative workplace design, quality craftsmanship, dedicated management and a collection of memorable experiences that seamlessly combine to build a vibrant workplace community.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.