What are the responsibilities and job description for the Mgr., Resident Support Services ($83,200 - $104,100) position at Irvine Company Chicago?
Position Summary
The Manager, Resident Support Services is responsible for the planning and coordination of repairs and resident relocations during the initial phase of all remediation projects. This includes daily supervision, ensuring operational efficiency, training, team member development and quality control for the Resident Support Services team. This role optimizes case management standards to provide a consistent, positive resident experience while reducing organizational risk and liability. The Manager serves as the primary escalation point for managing complex issues.
Key Responsibilities
Base Pay Range: $83,200.00 - $104,100.00
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
The Manager, Resident Support Services is responsible for the planning and coordination of repairs and resident relocations during the initial phase of all remediation projects. This includes daily supervision, ensuring operational efficiency, training, team member development and quality control for the Resident Support Services team. This role optimizes case management standards to provide a consistent, positive resident experience while reducing organizational risk and liability. The Manager serves as the primary escalation point for managing complex issues.
Key Responsibilities
- Responsible for training, onboarding, and development of all team members. Manage day-to-day operations of the Resident Support Services team by providing strategic direction and ensuring compliance with standard operating procedures.
- Strengthen team consistency and performance through continuous coaching in de-escalation and sensitive resident communication.
- Monitor case volume, duration, and dashboards daily to ensure cases are progressing on schedule and take appropriate actions as necessary.
- Analyze key performance indicators (KPIs) to identify trends, and execute tactical plans to ensure operational goals are achieved.
- Ensure timely and effective resolution of complex resident escalations, including high-risk scenarios such as denied access, legal disputes, and critical health concerns.
- Partner closely with internal stakeholders and key partners to align on scope of work, project schedules, and resident communication strategies.
- High School Diploma or equivalent work experience
- 2-5 years customer service and supervisory experience
Base Pay Range: $83,200.00 - $104,100.00
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Salary : $83,200 - $104,100