Onboarding Manager, Inside Sales

At Ironmark, we help brands grow smarter, faster, and more efficiently—and we’re looking for an Onboarding Manager who shares that passion. In this role, you’ll be the first voice new clients hear, launching their journey with Ironmark by activating brand-approved local marketing packages and introducing them to the power of our integrated print and digital solutions.You’ll connect with small business owners, schedule impactful conversations, and guide them through how Ironmark can elevate their local marketing. If you’re driven, fearless on the phone, and excited by the thrill of helping clients win, you’ll feel right at home here. This position is also a strong career springboard into broader opportunities in marketing and sales across the Ironmark organization.This is a full-time remote role, with optional in-office collaboration near our locations in Annapolis Junction, MD; Tampa, FL; and New Albany, IN.Key ResponsibilitiesBe the front line of Ironmark’s client experienceBuild and manage your own pipeline – from first touch to close – using Ironmark’s proven processPresent Ironmark’s integrated marketing solutions with clarity, confidence, and enthusiasmConduct professional and engaging client meetings via Microsoft TeamsClearly articulate marketing packages and tailor solutions based on prospect/client needs, challenges and budgetQualify prospects and align expectations to ensure strong long-term partnershipsDrive revenue and strengthen relationshipsNegotiate budgets and contract terms supporting prospect/client goals and Ironmark’s financial objectivesEvaluate client’s marketing performance to make recommendations and identify opportunities for improvementDevelop meaningful client relationships, introducing new products and cross-sell opportunities as they launch Maintain up-to-date pipeline tracking, reporting, and forecasting in HubSpotChampion the customer – and the Ironmark brandDeepen expertise in our services, industry trends, and competitive landscapePartner closely with Strategic Account Management and the Operations to deliver a seamless client onboarding experienceServe as the voice of the customer by surfacing insights, identifying gaps, and recommending product and service enhancements that drive value and client satisfactionknowledge, Skills, and AbilitiesProven inside sales success with strong outbound calling experienceWorking knowledge of digital and print marketingHigh attention to detail and strong analytical thinkingStrong organizational skills and the ability to manage multiple priorities independentlyExceptional communication skills, professional integrity, and relationship-building abilityA collaborative mindset, and enthusiasm for supporting teammates and clientsComfortable in a fast-paced environment with evolving prioritiesProficiency in Microsoft 365 and HubSpot (or other CRM)A self-motivated, creative problem solver with a strong phone presence and drive to exceed goalsExperience2 years of sales or customer-facing experience.Familiarity with multi-location or franchise marketingSuccessful track record working independently in a remote settingEEO StatementIronmark provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identification, genetic information or any other protected characteristic under applicable law.Other DutiesThis job description is intended to provide a general overview of the responsibilities and expectations associated with this role. It is not an exhaustive list of the duties, responsibilities or activities that may be required. Responsibilities may evolve at any time, with or without notice, in response to business needs and client priorities. While every effort is made to keep job descriptions current, the pace of change may occasionally outpace formal updates.