What are the responsibilities and job description for the Inside Sales Operations Manager position at Owl Cyber Defense?
| Job Title: | Inside Sales Operations Manager |
| Department: | Sales |
| Reports to: | Chief Revenue Officer |
| Office: | Any |
| Work Environment: | On-site, hybrid or remote |
Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world’s most critical networks. Owl’s product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.
Job Summary:
Owl Cyber Defense is seeking an experienced and motivated Inside Sales Operations Manager to lead and strengthen our Inside Sales team. Reporting directly to the Chief Revenue Officer, this role focuses on driving performance, consistency, and efficiency across the Inside Sales function. The ideal candidate will blend operational excellence with people leadership—ensuring the team has the structure, tools, and insights needed to engage customers effectively and support revenue growth. This position plays a key role in shaping how Owl’s Inside Sales team builds relationships, supports customer engagement and renewals, and continuously refine its sales processes.
Essential Duties and Responsibilities:
- Strategic Planning (Clarity & Innovation): In this role you will work with sales leaders to develop and execute innovative plans for the sales organization. This includes things like defining sales territories, setting quotas, and managing team size. You will be expected to bring clarity to the team's goals, ensuring everyone understands the direction and how to get there.
- Operational Execution (Accountability & One Team): You will be responsible for the day-to-day operations, including managing forecasts and the sales pipeline. This requires holding both yourself and the team accountable for results. It's about keeping the team running smoothly by working as one cohesive unit.
- Data and Insights (Support & Customer): A key part of the job is using data to understand what's working and what's not. You will need to provide the CRO and sales leaders with data-driven insights to help them make smart decisions. The ultimate goal is to provide support to the sales team, empowering them to succeed and enhance customer experience.
- Cross-Functional Collaboration (Clarity & One Team): This role isn't just about sales. You will need to work with other departments to optimize processes and technology for the sales team. This requires clear communication to create alignment, driving a one team approach to get things done.
- Team Leadership (Clarity, Accountability, Support): You will build, lead, and develop a high-performing sales operations team. It's about fostering a culture of collaboration and excellence. You will be expected to lead by example, providing clarity on expectations, promoting accountability for results, and offering unwavering support to their team. Your leadership skills will be key to helping the CRO execute at a high level.
Requirements/Qualifications:
- Education:
- BA/BS Degree in business or relevant subject
- Experience:
- Experience selling software or software-enabled cybersecurity solutions to Federal Government customers
- Inside Sales management experience preferred
- Knowledge, Skills & Abilities:
- Strong knowledge of CRM systems (e.g., HubSpot) and reporting tools
- Strong interpersonal and leadership skills
- Demonstrated ability to streamline sales processes and support scalable growth
- Proven track record of responsibility and dependability
- Highly analytical with a strong understanding of sales KPIs and data-driven decision-making
- Enthusiastic and “self-starter” approach
- Experience in a B2B sales environment (preferred)
- Exposure to continuous improvement methodologies or process redesign (preferred)
- Additional Competencies/Requirements:
- Must be able to travel as needed
- US Citizenship is required due to Owl’s Government contracts (an active security clearance is preferred)
About Owl Cyber Defense Solutions, LLC
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see http://www.owlcyberdefense.com.
Owl Cyber Defense is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive equal consideration for employment.
