What are the responsibilities and job description for the Customer Success Representative position at Ironistic?
Ironistic’s Customer Success Representatives are the first to greet our clients when they reach out with their inquiries. We’re looking for the right person to join our team. This position is responsible for interacting and maintaining our relationship with our current and future clients.
The Ideal Candidate Will Have
The Ideal Candidate Will Have
- 1-3 years of customer service experience
- Excellent communication skills (verbal and written) and ability to communicate with customers effectively through various channels (i.e., email, phone, and Ironistic’s ticketing system)
- Proficient with computers
- WordPress experience is a must
- Detail-oriented with good organizational and time management skills, able to perform multiple tasks effectively and concurrently
- Excellent documentation skills to proficiently capture customer interactions, transactions, comments, and complaints
- Strong problem-solving skills
- Knowledge of the latest web trends
- Self-motivated
- Agency experience is a plus!
- Answer inbound calls from prospective customers and sales representatives
- Resolve customer inquiries and complaints
- Escalate queries and concerns
- Troubleshoot common issues with a product or service
- Follow up with prospective customers to generate new business opportunities
- Follow communication procedures, guidelines, and policies to ensure that all customers are properly informed about company services and products
- Follow policies to ensure effective communication between customers and employees
- Ability to work well with the Iron Quality team and other departments to find appropriate solutions
- Keep Ironistic’s CMS up-to-date with client and contract information
- Liaise with third-party vendors when necessary
- Day-to-day management of incoming tasks
- Health & Life Insurance – Premiums for employee paid by Ironistic
- Dental & Vision Insurance
- 401(k) with generous company match
- Generous paid time off
- Continuing education fund – always keep learning!
- “Thinking Thursday” day once per month – Explore the latest trends in the digital world!
- SmartTrip Metro Benefits (in DC area)
- Various monthly rewards for doing great work and being a team player
- Awesome office amenities: shuffleboard tables, treadmill desk, open/collaborative spaces, and snacks/drinks!