What are the responsibilities and job description for the Patient Resource Specialist-- Human Services Financial Assistance position at Irongate Family Practice?
Position Summary
Our private family medicine practice is seeking a compassionate, resourceful, and highly organized Patient Resource Coordinator to help patients navigate financial hardship and connect with community-based support services. This is a non-clinical position focused on social services, financial assistance, and community resource navigation.
Responsibilities
- Connect patients with community resources for food, housing, utilities, transportation, and other essential needs.
- Assist patients in identifying and applying for financial assistance, prescription assistance, and eligible benefit programs.
- Navigate community agencies and social service programs on behalf of patients.
- Maintain an up-to-date directory of community resources and assistance programs.
- Document referrals, patient needs, and follow-up activities while maintaining strict confidentiality.
- Follow up with patients and community agencies to help ensure successful connections to services.
Required Qualifications
- Associate degree (two-year degree) in Human Services, Social Work, Community Health, or a related field, or equivalent relevant education and experience.
- Previous experience in human services, social services, patient advocacy, or community resource coordination.
- Demonstrated knowledge of community assistance programs and social service resources.
- Strong communication, organizational, problem-solving, and follow-through skills.
- Ability to work independently, manage multiple cases, and handle sensitive information professionally.
Important: This is not a clinical position and does not involve providing medical care or clinical advice.
Ideal Candidate: Someone with a human services background who enjoys helping people navigate complex systems, identify practical solutions, and access resources that improve their overall well-being.
Pay: $26.00 - $28.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Education:
- Associate (Required)
Experience:
- relevant Human Services : 2 years (Required)
Work Location: In person
Salary : $26 - $28