Network Administrator

Job Summary

The Network Administrator / IT Support Specialist is responsible for maintaining and troubleshooting the organization’s network infrastructure while providing day-to-day IT support for end users. This role ensures reliable, secure, and efficient technology operations across the company. The position reports to the Vice President of Information Technology and plays a key role in supporting both strategic IT initiatives and hands-on support needs.

Duties & Responsibilities

• Install, configure, and maintain network equipment including routers, switches, firewalls, and wireless access points to ensure secure, high-performance connectivity
• Provide technical support for desktops, laptops, mobile devices, and peripheral hardware (printers, VoIP phones, scanners, etc.)
• Manage user accounts, permissions, and email services within Microsoft 365, Google Workspace, and other enterprise applications
• Perform proactive monitoring, diagnostics, and log analysis to ensure uptime and minimize service disruptions
• Troubleshoot and resolve connectivity, hardware, and software issues in a timely manner
• Implement and maintain data backup, disaster recovery, and endpoint security measures
• Maintain IT documentation, including network diagrams, system configurations, and troubleshooting guides
• Collaborate with IT leadership to evaluate new technologies, manage vendor relationships, and plan for system upgrades
• Participate in on-call rotations and provide support during critical incidents or planned maintenance
• Perform other related duties as assigned

Required & Preferred Qualifications

Technical Skills

• Strong troubleshooting and diagnostic abilities for both network and end-user issues
• Proficiency in Windows Server, Active Directory, DNS, DHCP, and Group Policy management
• Hands-on experience with Cisco ASA routers/switches, VPNs, and firewalls
• Familiarity with monitoring tools such as PRTG or SolarWinds
• Understanding of cybersecurity best practices, endpoint protection, and access controls
• Experience with cloud platforms (Microsoft 365, Google Workspace) and VoIP solutions (RingCentral)

Soft Skills

• Excellent interpersonal and customer service skills
• Strong written and verbal communication for working with both technical and non-technical users
• Highly organized with strong attention to detail
• Ability to work independently, manage multiple priorities, and collaborate within a team

Education & Experience

• Associate’s degree in Computer Science, Information Technology, or related field required; Bachelor’s degree preferred
• 3–5 years of experience in IT support and network administration
• Certifications such as CompTIA A , Network , Security , or Cisco CCNA strongly preferred
• Experience with Windows networking administration, Google Workspace, RingCentral, DocuSign, and MS Office products preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• May be required to be on-call or work long hours in case of network malfunction
• Must be able to travel as needed