What are the responsibilities and job description for the Desktop Support EUC L1 position at Iron Systems, Inc?
Job Description
- Provided first-line technical support to end users via phone, email, and ticketing systems.
- Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office.
- Managed user accounts, password resets, and access permissions using Active Directory.
- Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
- Logged and tracked incidents using ticketing tools like ServiceNow , ensuring SLA compliance.
- Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration).
- Escalated complex technical issues to Level 2/3 support teams.
- Delivered remote support using tools like Microsoft Teams and Remote tool.