What are the responsibilities and job description for the Deskside Support Role - 22.00/hr on W2 + Benefits position at Iron Systems, Inc?
Behavioral Skills Required:
- Must have good customer-facing skills and be well presented.
- Demonstrates independent and proactive thinking
- Builds effective relationships with both the CLIENT and End Client
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
- Fully vaccinated techs
- Technical Skills & Experience Required:Must have experience of using an ITSM system.
- Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices, in particular those running iOS and Android operating systems
- Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
- Ability to replace defective parts.
- Working knowledge of Zebra printers and handheld scanners.
- Experience related to working in a distribution center is needed.
- Desired Educational Requirements:Completion of CompTIA certifications—e.g., A , Network , etc.
- Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.