What are the responsibilities and job description for the SPM Solutions Specialist position at Iron Mountain?
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Position Summary
The SPM Solutions Specialist is a vital role focused on the continuous improvement and functional rollout of ServiceNow’s Strategic Portfolio Management (SPM) module. This role serves as the bridge between business objectives and technical execution, ensuring that SPM
features align with the organization's goals for integration and synergy realization. The successful candidate will manage the end-to-end lifecycle of new feature deployments—from initial requirements gathering to final user adoption—ensuring high-quality delivery with zero
disruption to existing business operations.
Key Responsibilities
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0099901
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Position Summary
The SPM Solutions Specialist is a vital role focused on the continuous improvement and functional rollout of ServiceNow’s Strategic Portfolio Management (SPM) module. This role serves as the bridge between business objectives and technical execution, ensuring that SPM
features align with the organization's goals for integration and synergy realization. The successful candidate will manage the end-to-end lifecycle of new feature deployments—from initial requirements gathering to final user adoption—ensuring high-quality delivery with zero
disruption to existing business operations.
Key Responsibilities
- Requirements & User Stories: Lead workshops to gather business requirements, translating complex needs into clear, actionable user stories for the development team.
- Development Partnership: Partner closely with SPM Engineering and developers to ensure technical solutions meet the functional scope and strategic intent of the project.
- Testing & Quality Assurance: Define acceptance criteria and oversee functional testing to ensure all new SPM features are robust and bug-free before deployment.
- Training & Documentation: Create comprehensive training materials and documentation; lead training sessions to empower users and drive platform adoption.
- Troubleshooting & Support: Act as the primary point of contact for troubleshooting SPM issues, analyzing problems quickly to recover business operations.
- Stakeholder Collaboration: Facilitate cadences and working sessions with Tech Business Partners and workstream leads to maintain alignment on the SPM roadmap.
- ServiceNow Expertise : Direct experience with ServiceNow Strategic Portfolio Management (SPM), including a functional understanding of its modules and capabilities.
- Work Experience : 8 years of IT Project Management experience.
- Methodology : Detailed understanding of Waterfall, Agile, and Hybrid methodologies.
- Communication : A premier communicator with exemplary writing skills and an innate ability to make complex concepts simple and intuitive. Must be able to present alternatives convincingly to a mixed audience.
- Problem Solving : Strong, proven analytical skills with the ability to quickly determine the most expedient method to recover business operations.
- Collaboration : A team player with a proven ability to drive change through influence across a matrix organization in a fluid environment.
- Education : Bachelor’s degree in Information Technology, MIS, or equivalent strong professional experience.
Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0099901
Salary : $123,500 - $164,700