Director, NA Professional Services PMO

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Director, Enterprise Program Delivery

The Director, Enterprise Program Delivery is responsible for the successful planning, execution, and delivery of large, complex, and high-impact enterprise programs. This role builds and leads a high-performing team of program and project managers, ensuring disciplined execution across initiatives spanning digital transformation, automation, operations, and technology.

The Director oversees multi-year, multi-workstream programs requiring tight coordination across people, processes, technology, infrastructure, vendors, and business stakeholders. Success in this role depends on strong execution discipline, cross-functional leadership, and the ability to translate complex initiatives into clear plans, measurable outcomes, and value for the business.

Key Responsibilities

• Drive and scale the Enterprise PMO, ensuring consistent, on-time, and on-budget delivery of strategic initiatives.
• Lead highly complex, multi-workstream enterprise engagements spanning technology, operations, and business transformation, often executed in parallel and across multiple geographies.
• Coordinate and integrate multiple interlinked delivery tracks to ensure aligned execution across people, process, technology, infrastructure, and third-party providers.
• Oversee project-level customer relationships, ensuring effective communication, escalation management, and stakeholder alignment throughout program execution.
• Recruit, mentor, and develop high-performing PMO talent and foster a collaborative, continuous-improvement mindset.
• Drive a culture of accountability, execution excellence, and results.
• Establish and manage robust program governance, portfolio oversight, risk management, and executive-level reporting for large, mission-critical initiatives.
• Own end-to-end delivery of enterprise programs across automation, document processing, content management, BPM, BPO, IDP, AI, and enabling technologies.
• Manage budgets, resources, timelines, risks, dependencies, and issues; ensure proactive mitigation and escalation.
• Provide clear executive-level reporting on program health, progress, and outcomes.
• Partner with business, IT, operations, and executive leadership to define scope, objectives, and delivery roadmaps.
• Lead cross-functional initiatives involving shared services, vendors, and external partners.
  
  

Qualifications & Experience

• Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or related field.
• 10 years of experience in program and project management, including enterprise-scale initiatives.
• 5 years leading an Enterprise PMO or managing managers.
• Proven experience delivering highly complex, multi-workstream programs spanning technology, operations, infrastructure, people, and third-party providers.
• Demonstrated success in digital transformation, automation, and technology-enabled business programs.
• Experience managing large portfolios with significant budgets and cross-functional dependencies.
• Strong execution mindset with exceptional cross-functional leadership and executive communication skills.
• Expertise in program governance, portfolio management, and change management.
• Proficiency with enterprise PM and portfolio tools (e.g., Jira, Smartsheet, ServiceNow, or similar).
• Preferred Certifications: PMP, SAFe, ITIL, Lean Six Sigma, or equivalent
  
  

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Reasonably expected salary range: $187,800.00 - $250,400.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0097039