What are the responsibilities and job description for the Community Health Assistant Mobile - IRMC Physician Group - Social Services position at IRMC?
Key Responsibilities
Care Coordination & Support
- Support patients in navigating healthcare and social service systems, including assistance with applications, forms, and referrals.
- Identify barriers such as transportation, insurance, food insecurity, and housing, and connect patients to resources.
- Provide follow-up contacts to ensure continuity of care and reinforce patient engagement.
Mobile Clinic Operations
- Build trusting relationships with community members to increase awareness and utilization of mobile clinic services.
- Assist in setting up and closing mobile clinic sites
- Help guide patients through clinical flow including check-in, navigation, and follow-up scheduling.
- Work collaboratively with medical, behavioral health, and administrative team members to support daily operations.
Health Education & Advocacy
- Deliver health education under supervision on topics such as preventive care, chronic disease management, nutrition, and wellness.
- Advocate for patients by communicating needs and concerns to healthcare providers and social service agencies.
- Participate in community events, screenings, and health fairs as part of the mobile health team.
Documentation & Reporting
- Learn and maintain accurate documentation of patient interactions, screenings, and referrals in the electronic health record (EHR).
- Uphold confidentiality and compliance with HIPAA and organizational policies.
- Contribute to data collection for program reporting and evaluation.
Training & Apprenticeship
- Participation in the Pennsylvania AHEC Community Health Worker Training Program is required.
- Apprentices will complete both classroom-based instruction (virtual & in-person) and on-the-job supervised training.
- The apprenticeship provides a pathway to certification as a Pennsylvania Certified Community Health Worker (CCHW).
- Ongoing mentorship, professional development, and evaluation will be provided throughout the apprenticeship period.
Qualifications
- Minimum high school diploma or equivalent required; some college coursework in health or human services preferred.
- Interest in pursuing a career in healthcare, social services, or community advocacy.
- Strong communication and interpersonal skills with the ability to build trust and rapport.
- Commitment to cultural humility and working with diverse populations.
- Ability to work both independently and as part of the care team.
- Willingness to travel with the mobile unit and work in community-based settings.
- Valid driver’s license required.
Work Environment
- This role involves working in a mobile health clinic environment, community settings, both indoors and outdoors. May include visits to patient homes as needed.
- Flexible schedule may include evenings or weekends, depending on community needs.
- Physical requirements include setting up equipment, engaging in outreach activities, and extended periods of standing or walking.